L3 Buisiness Apprenticeship

Summary

This is a fast paced, growing organisation delivering quality Proactive Managed IT services in and around London. Reporting to the Operations Manager the successful candidate will be responsible for the day-to-day administration of the office, assisting the Directors and Managers with all administrative tasks set.

Annual wage

£15,000 a year

Minimum wage rates (opens in new tab)

Wage will depend on the candidate depending on experiance

Training course

Business administrator (level 3)

Hours

Monday- Friday 9.00am- 4.30pm With a half hour lunch

35 hours a week

Possible start date

Thursday 2 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Key Responsibilities

General office administration including greeting all visitors to the office, directing them to the correct place or person, offering tea and coffee
Answering telephone calls and forwarding to the relevant person or taking messages where appropriate. Creating tickets on the Autotask system from customer messages
General filing, scanning, printing where needed for the office
Look after all office supplies such as stationery, kitchen items etc and order when needed, keep all supplies fully stocked
Assisting the Operations Manager with administrative tasks required such as product ordering for internal office supplies or contacting suppliers where relevant
Gathering all invoices, arranging sign off by MD and filling accordingly
Assisting the Operations Manager with health and safety policies and procedures
Be willing to assist all Managers and members of staff with any administrative tasks to help support them in their roles
Taking minutes at regular monthly staff meetings
Booking the meeting room out for meetings
Run projects including change of policies, researching upcoming government schemes and laws relevant to the business
Responsible for packaging up parcels and deliveries, arranging courier collections and adding insurance when needed
Receiving all deliveries to the office and ensuring the correct process is followed
Updating telephone, tea, and coffee lists, assisting the Operations Manager with staff change management procedures
Ensure office and kitchen are kept clean, tidy, and presentable at all times, ensuring recycling policies are adhered to
Assist with booking/planning staff outings, parties etc.

Where you’ll work

Lancefield House 5 Commerce Way

Croydon

Surrey

CR0 4XA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

JANCETT CHILDCARE & JACE TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

There will be online workshops available weekly

Requirements

Desirable qualifications

GCSE in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative

About this company

RedDoor Managed IT Services are a Microsoft Silver partner offering a range of business level services that include the supply and support of IT, Mobile and Land communications, VoIP, and Internet Services.

After this apprenticeship

A Great Career in Business Administration and the possibility of progressing onto Level 4

Ask a question

The contact for this apprenticeship is:

JANCETT CHILDCARE & JACE TRAINING LIMITED

sue cornish

sue.cornish@jace-training.co.uk

The reference code for this apprenticeship is VAC1000287785.

Apply now

Closes on Wednesday 25 December

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