Duty Manager (Leisure) Apprentice

Summary

We are recruiting for an Apprentice Leisure Duty Manager to work as part of our already enthusiastic, hardworking, and friendly team at Trilogy Active. The role of a Leisure Duty Manager is to manage the effective day to day ‘front line’ operation of our leisure facilities.

Annual wage: £13,312 to £23,795.20 a year
Minimum wage rates (opens in new tab)
Training course: Leisure duty manager (level 3)
Hours: Shifts and weekend work- to be confirmed.
40 hours a week
Possible start date: Monday 6 January
Duration: 1 year 6 months
Positions available: 2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

It is the responsibility of the Leisure Duty Manager to ensure the facility is prepared for use in accordance with the planned activity programme and that all areas are maintained to the highest possible standards of safety, cleanliness, security, and operational effectiveness.

This apprenticeship will develop knowledge, skills, and behaviours in a range of areas, including:

Business support
Leisure facility management
Front line people management
Customer service
Legal and compliance
Financial responsibility

Where you’ll work

Upper Mounts

Northampton

NN1 3DN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ACTIV FIRST LIMITED

Your training course

Leisure duty manager (level 3)

Equal to A level

Course contents

Lead and be accountable for the safe day to day running of a multi-functional leisure facility
Ensure the leisure facility is fully operational and staff and equipment are resourced and ready for customer use performing duties such as managing the setting up and take down of complicated equipment (trampolines and electronic swimming pool hoists) and maintaining the swimming pool (PH and chlorine levels)
Solve day to day problems to ensure the leisure facilities service standards are met and maintained
Plan, organise and manage the allocation and rotation of staff into specialist roles such as sports coaching, lifeguarding and reception duties to meet the daily programmed activities
Build effective team and individual relationships by supporting, motivating, developing and
Provide staff with open, honest and clear feedback and through decisive leadership during difficult/emergency situations ensure all staff adhere to agreed processes and procedures
Apply and adapt own leadership style to different situations and people to achieve desired outcome
Be accountable for the customer experience during shifts including the management of complaints and feedback
Ensure own and teams communications are delivered in a style and manner that is relevant to various customers such as adults, disabled, ethnic and minority groups
Manage all customer comments and complaints quickly and effectively, with a clear resolution. Ensuring these are recorded and analysed and put forward suggested recommendations for improvements where necessary to prevent any reoccurrence of problems
Perform regular audits and evaluations to monitor and review facility compliance with legislation and industry guidance such as fire exit checks, changing room cleanliness and pool water
Produce clear, informative reports on any incidents, accidents and occurrences in line with policies and procedures
Ensure resources (materials and equipment) are used efficiently by ensuring correct use in accordance with manufacturer’s instructions
Lead the team to ensure the promotion of the business brand by effective use of materials and communication
Produce regular reports for the Leisure Centre/General Manager on measures such as staff issues, customer complaints, events, and incidents and provide suggestions on how to improve the business
Manage and support budgets, sales targets and financial key performance indicators in own area of responsibility
Manage internal IT systems to support the effectiveness of the organisation and facility
Analyse and interpret financial reports, determining actions where appropriate
Monitor and audit stock control systems
Produce financial reports in area of responsibility and identify ways to reduce losses and turn around into a profit

Your training plan

The training schedule hasn't been agreed yet. Off the job learning is a rule set by the ESFA which states that the apprentice should spend at least 6 hours per week of their apprenticeship learning and developing.

More training information

Activfirst is an innovative and forward-thinking apprenticeship provider with over 10 years of experience. Training is specifically tailored to ensure all apprentices develop the skills they need to thrive in the workplace; giving employees a real advantage with career progression and allowing the employer to futureproof their workforce.

Apprenticeship Duration - 15 months learning - 18 months including the end point assessment. Qualifications earned include: -

NPLQ
Level 2 Certificate in Fitness
Qualification Award in First Aid at Work
Award in Managing Pool Operations

Requirements

Essential qualifications

GCSE in:

English (grade 4 / C)
Maths (grade 4 /C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Team working
Initiative
Physical fitness

About this company

The purpose of every team member at Trilogy Active is to work together in a positive, creative fashion as one team to deliver the core values and company strategy. The apprentice will be expected to adopt the behaviours and company culture to promote, encourage and achieve excellence, and as part of a wellbeing organisation, to inspire active lifestyles and improve the lives of people in our community.

https://www.trilogyactive.co.uk/ (opens in new tab)

Company benefits

Free Supergold health, well-being, and fitness membership. Generous annual leave plus discretionary birthday off and Holiday Flex - add up to 10 extra days annual leave. Workplace bike scheme, Health Cash Plan and Wider Wallet Benefits Hub.

After this apprenticeship

On successful completion of this apprenticeship the Duty Manager will be eligible to become a Member of the Chartered Institute for the
Management of Sport and Physical Activity (CIMSPA).

Ask a question

The contact for this apprenticeship is:

Trilogy Active

Stuart Thomas

stuart.thomas@nltrust.org.uk

The reference code for this apprenticeship is VAC1000287750.

Apply now

Closes in 26 days (Friday 13 December at 11:59pm)

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