CUSTOMER SERVICE APPRENTICE

B SMITH PACKAGING (WORCESTER) LTD

WORCESTER, WR4 9FE

Closes on Sunday 22 December

Posted on 15 November 2024

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Summary

We offer a friendly working environment within a team of 12. B Smith prides itself on having a high level of customer service. We would like the apprentice to have a very good understanding of maths and English. Have the ability to work in a busy office environment. Be able to prioritise workload and meet deadlines.

Annual wage
£9,984 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
MON-FRI 9.00am to 3.00pm.

30 hours a week

Possible start date

Saturday 4 January

Duration

1 year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Key duty to provide office support to sales team
  • Processing repeat orders
  • Liaising with customers and suppliers
  • Providing customers with repeat order prices
  • General office duties to help other departments to include some filing of paperwork and samples and telephone training to assist with answering calls
  • Looking after stock sheets for a set of customers

Where you’ll work

STANIER ROAD

WARNDON

WORCESTER

WR4 9FE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HEART OF WORCESTERSHIRE COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

Training will take place in the workplace.

Requirements

Essential qualifications

GCSE in:

  • Math and English (grade 2)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Team working
  • Initiative

Other requirements

Able to work in a team and individually Work in a busy and at times noisy environment Happy to take instructions from other team members Confident in communication with internal and external people

About this company

are very long serving. Have a wide customer base covering many sectors from butchers to high end fashion. We supply companies with a wide range of products from plain bio boxes, printed boxes of all designs, ecommerce packaging, garment covers, carrier bags and glassware to name just a few of our product lines.

http://www.bsmithpackaging.co.uk (opens in new tab)

After this apprenticeship

The possibility for a successful applicant to become a permanent employee and, with training and experience, to become a junior member of the sales team.

Ask a question

The contact for this apprenticeship is:

HEART OF WORCESTERSHIRE COLLEGE

Lindsay Prodger

lprodger@howcollege.ac.uk

01905743527

The reference code for this apprenticeship is VAC1000287748.

Apply now

Closes on Sunday 22 December

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.