CUSTOMER SERVICE APPRENTICE

B SMITH PACKAGING (WORCESTER) LTD

WORCESTER (WR4 9FE)

Closes in 15 days (Friday 28 March at 11:59pm)

Posted on 15 November 2024

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Summary

We offer a friendly working environment within a team of 12. B Smith prides itself on having a high level of customer service. We would like the apprentice to have a very good understanding of maths and English. Have the ability to work in a busy office environment. Be able to prioritise workload and meet deadlines.

Wage
£11,778 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
MON-FRI 9.00am to 3.00pm.

30 hours a week

Possible start date

Monday 14 April

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

  • Key duty to provide office support to sales team
  • Processing repeat orders
  • Liaising with customers and suppliers
  • Providing customers with repeat order prices
  • General office duties to help other departments to include some filing of paperwork and samples and telephone training to assist with answering calls
  • Looking after stock sheets for a set of customers

Where you’ll work

STANIER ROAD
WARNDON
WORCESTER
WR4 9FE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HEART OF WORCESTERSHIRE COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

Training will take place in the workplace.

Requirements

Essential qualifications

GCSE in:

  • Math and English (grade 2)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Team working
  • Initiative

Other requirements

Able to work in a team and individually Work in a busy and at times noisy environment Happy to take instructions from other team members Confident in communication with internal and external people

About this company

are very long serving. Have a wide customer base covering many sectors from butchers to high end fashion. We supply companies with a wide range of products from plain bio boxes, printed boxes of all designs, ecommerce packaging, garment covers, carrier bags and glassware to name just a few of our product lines.

http://www.bsmithpackaging.co.uk (opens in new tab)

After this apprenticeship

The possibility for a successful applicant to become a permanent employee and, with training and experience, to become a junior member of the sales team.

Ask a question

The contact for this apprenticeship is:

HEART OF WORCESTERSHIRE COLLEGE

Lindsay Prodger

lprodger@howcollege.ac.uk

01905743527

The reference code for this apprenticeship is VAC1000287748.

Apply now

Closes in 15 days (Friday 28 March at 11:59pm)

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