ICT Apprentice

CHALKLINE SOLUTIONS LTD

Borehamwood, WD6 1JD

Closes on Thursday 2 January

Posted on 15 November 2024

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Summary

Looking for a career in the IT industry? We are looking for new talent within our friendly organisation to help deliver outstanding services to our customers. We are looking for motivated, hard-working people who are passionate about technology. Our apprenticeship programme is intended for candidates who are looking for a career in IT.

Annual wage
£14,000 a year

Minimum wage rates (opens in new tab)

28 days holiday, incl bank holidays, + Birthday off Regular company socials Dynamic & friendly working environment And of course…all the last tech!

Training course
Information communications technician (level 3)
Hours
Monday - Friday, 09:00 - 17:30.

37 hours a week

Possible start date

Friday 3 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To deliver outstanding customer service by understanding Client’s IT and business needs. You will be working directly with our clients and will be exposed to the latest & greatest technologies including: Microsoft 365, Azure, Intune, Windows, macOS, desktop & server management tools and networking products.

Key Responsibilities

  • Monitoring security queue
  • Ensure all tickets are updated daily
  • Understand and follow the escalations procedures, escalating tickets where assistance is needed, or SLAs may be breached
  • Schedule your given tasks as required to meet deadlines
  • Ensure you have a quality working relationship with end users
  • Take ownership of your learning, completing training and portfolio work within given timeframe
  • Undertake and pass necessary exams

It is key that you have good written & phone skills, and it would be helpful for you to have an understanding of IT systems already – you don’t need to have experience working with business IT. Having a driver’s license and a car would also be helpful.

Desired personal qualities:

  • Confident and assertive with a can-do attitude
  • Good level of written and spoken English
  • Self-motivated, using your own initiative and willing to learn
  • Computer literate
  • Flexible and able to work on your own or as part of a team
  • Accuracy, with attention to detail
  • Tech - savvy capabilities
  • A positive can-do attitude

Personal qualities:

  • Shows a drive and passion to improve own skills and knowledge
  • Self organised with good time management
  • Excellent communication skills
  • Problem solving skills
  • Logical thinking
  • Passionate about IT

Where you’ll work

Unit 1

Elstree Gate, Elstree Way

Borehamwood

WD6 1JD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SOLVEWAY LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

The instructor leads a live online training session so you can learn at your own pace and in the comfort of your own home or office. A full training schedule is provided upon a confirmed start date, however training is typical 1 day per week.

Training Modules:

  • Information Communications Technician Level 3 Apprenticeship Standard
  • CompTIA A+ Core 1
  • CompTIA A+ Core 2
  • Microsoft AZ900

Requirements

Essential qualifications

GCSE or equivalent in:

  • English (grade 4 or above)
  • Maths (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working

About this company

Chalkline are an IT managed service provider and a Microsoft cloud solution provider. They help businesses develop the technology they need to succeed and grow.

https://www.chalkline.tech/ (opens in new tab)

After this apprenticeship

  • We are looking to offer full time employment upon successful completion of the apprenticeship
  • We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually
  • We are committed to training our employees up as quickly as possible and helping you create a career for yourself. Within a matter of weeks, you will be able to take Microsoft certifications and by the end of the apprenticeship you will be fully prepared for your next role
  • We’ll work with you to create a development plan and check in regularly to keep you on track

Ask a question

The contact for this apprenticeship is:

SOLVEWAY LIMITED

Catherine

catherinewingrove@solveway.co.uk

The reference code for this apprenticeship is VAC1000287740.

Apply now

Closes on Thursday 2 January

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.