Customer Service Apprentice

Summary

Start your IT career with Homesupply Retail! Join us as an IT / Customer Service apprentice and gain hands-on experience in a dynamic, supportive office environment. You'll play a key role in our team while receiving valuable training and mentorship.

Annual wage: £15,600 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday, 9.00am - 5.00pm.
37 hours a week
Possible start date: Monday 6 January
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Data Management: Collect and upload data using Excel
Graphic Design: Get creative with Photoshop to assist with various design tasks
Website Management: Help maintain and update our company website
Telephone Handling: Help answering calls professionally and efficiently
Email Correspondence: Manage and respond to emails, ensuring clear and effective communication
General Office Assistance: Support the team with day-to-day tasks to keep our office running smoothly

Where you’ll work

8-10 FARADAY MILL BUSINESS PARK

CATTEWATER ROAD

PLYMOUTH

DEVON

PL4 0ST

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ACHIEVEMENT TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Level 2 Customer Service Practitioner qualification
You will receive specific on the job training from the employer in your workplace at Homesupply Retail
Off the job training will be delivered using weekly classroom sessions delivered at Achievement Training city centres location or you will be work based and will be given time in the working week to study towards the theory element of the programme

Requirements

Essential qualifications

GCSE in:

English & Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Problem solving skills
Initiative
Positive attitude
Punctual

About this company

HomeSupply is the result of its two founding directors combining their skills, knowledge and contacts to provide a secure shopping site that, we hope, is easy to use and navigate, providing both essential and exclusive home products at very attractive prices. We have a sound backing with over 40 years experience within the heating and plumbing industry together with favourable supply agreements from some of the biggest names in the industry.

https://www.homesupply.co.uk/about.php (opens in new tab)

After this apprenticeship

Upon successful completion of the apprenticeship, there is a possibility of a full-time position

Ask a question

The contact for this apprenticeship is:

ACHIEVEMENT TRAINING LIMITED

Macie Thirlby

Admissions@achievementtraining.com

01752 202266

The reference code for this apprenticeship is VAC1000287702.

Apply now

Closes in 27 days (Monday 16 December at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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