Business Administration apprenticeship

Summary

We are seeking a pro-active apprentice to join our office team in Haydock. To initiate contact, maintain and develop a national Network of Companies - a falcon customer.

Annual wage: £18,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Mon - Fri / 8am - 5pm
40 hours a week
Possible start date: Monday 6 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties will include, but are not limited to:

Dealing with inbound and outgoing telephone calls
Working closely with team and management to develop sales
Take ownership of a specific geographical area
Develop relationships through regular contact with clients
Working on a computer inputting customer detail
General business administration duties

Where you’ll work

2 Marlborough Way

Haydock

St. Helens

WA11 9FT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

1ST2 ACHIEVE TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

All training will take place at the workplace via tutor led monthly sessions from 1st 2 Achieve Training Ltd.

L3 Business administrator Apprenticeship Standard.

More training information

It will take approx. 15-18 months to complete the apprenticeship training.

Requirements

Essential qualifications

GCSE in:

Maths & English and 3 other subjects (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Logical
Team working

Other requirements

Please consider your travel options to the office address in WA11 9FT. Please also consider that to begin in this role it would be beneficial to have a confident telephone manner.

About this company

Falcon Timber Limited is a national distributor of wood-based panels & Timber. Part of the CTH group, we are the fastest growing company within our sector. Consolidated Timber Holdings (CTH) Ltd is a UK market leading group of customers focused, innovative, forward-thinking companies, supplying sustainable timber products to the construction and joinery markets across the UK and Southern Ireland. Formerly privately owned, we joined Rubicon Private Equity Partners portfolio of businesses in 2021 and since then have been on an exciting, rapid growth and transformation journey. Today the Group consists of the industry trusted and established businesses, Falcon Timber, launched in January 2023 following the merger of Falcon Panel Products with MBM Softwood; CTH Manufacturing, formed as a result of the joining together of Triesse and Hoffman Thornwood; and Compass Forest Products. With over 300 employees operating out of 8 distribution depots, 3 manufacturing sites and our Head Office at the Port of Tilbury we generate annual revenues in excess of £250m pa. As a company we are committed to continually enhancing and developing our product portfolio and service offering, constantly looking at new opportunities as our growth journey continues. Finally, and perhaps most importantly, we are passionate about the timber industry ensuring a commitment to ethical and sustainable supply supporting the global need for of a carbon neutral environment.

After this apprenticeship

The role has excellent potential to progress to a permanent long term position once the apprenticeship period is complete.

Ask a question

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