Business Administrator Apprentice

Summary

An excellent opportunity for someone that is keen to learn more about care. We are looking for an admin apprentice to join our successful company. This is an exciting opportunity for a well organised reliable and practical person who may want to progress their career. You will be maintaining and updating client files and preparing staff files.

Annual wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 9.00am - 5.00pm, with 1 hour unpaid lunch each day.
35 hours a week
Possible start date: Monday 2 December
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To be responsible for the efficient running of the office
Managing correspondence
Communicate with clients with regard to their care
Maintaining and updating Client file and preparing staff files
Chasing References
Advertising and Booking interviews
To liaise closely with the Care Manager, Assistant Manager, Care Co-ordinator, Care Supervisor, Office Administrator, clients and care workers
General office duties
Maintaining filing system
Answering phone calls
Ensuring staff training is up to date.
Adhering to Company’s Policies and Procedures
To adhere to all Prestige Care & Support Ltd systems
Any other ad hoc duties that are requested
Liaise with Local Authority and other health professionals
To meet and greet clients and visitors and to provide refreshments

Where you’ll work

1 Brentwood Road

Romford

RM1 2HA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DAVIDSON TRAINING UK LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Full on-the-job and off-the-Job training will be delivered supported by our Training Provider - Davidson Training UK Ltd
All training will be carried out within the workplace during working hours
Business Administrator Apprenticeship Standard Level 3
Level 2 Functional Skills in English and mathematics (if required)
Full training will be given leading to a recognised Business Administrator apprenticeship standard

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4-9)
Maths (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Non judgemental
Understanding
Interpersonal skills
Professionalism
Flexible and reliable
Excellent telephone manner

Other requirements

Candidate should have a caring nature and be confident to talk to clients face to face and on the telephone. Preferably a car driver but not essential. You must understand it is an apprenticeship wage and it is not a stop gap, we want to train you and for you to grow with us.

About this company

At Prestige Care & Support Ltd, we have dedicated care workers who are experienced, trained and fully qualified. We work together as a team to help improve the quality of life for people with care needs throughout the Borough of Havering. We know and understand how important it is for our clients to stay as independent as they can be and we are here to help support you by designing a tailor made package.

http://www.prestigecare.co.uk/ (opens in new tab)

After this apprenticeship

Future prospects of a full-time position within our organisation should you be successful within the progression of your apprenticeship

Ask a question

The contact for this apprenticeship is:

DAVIDSON TRAINING UK LIMITED

Gemma Barr

gemmabarr@davidsontraining.com

07399586723

The reference code for this apprenticeship is VAC1000287612.

Apply now

Closes in 14 days (Saturday 30 November at 11:59pm)

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