Customer Service Apprentice

Summary

CM Hair and Beauty Supplies are currently seeking a motivated individual to join their team as a Customer Service Apprentice. The successful applicant will be working with the team while completing a customer service level 2 qualification. If you are keen to learn and have a great eye for detail, this could be for you.

Annual wage

£11,980.80 a year

Minimum wage rates (opens in new tab)

£6.40 per hour from April 1st 2024

Training course

Customer service practitioner (level 2)

Hours

Monday - Thursday 8:30am - 4:30pm Friday 8:30am - 3pm 30 min break

36 hours a week

Possible start date

Monday 16 December

Duration

1 year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Serving customers
Taking orders
Checking online orders
Help the warehouse pick / pack orders
Respond to emails
Answering calls
Day to day customer service / admin duties
Any other duties as requested

Where you’ll work

206-208 WALSALL WOOD ROAD

WALSALL

WS9 8HB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

STAFF SELECT LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2
Functional Skills maths/ English if required
No day release, training location and method to be confirmed

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Number skills
Logical
Team working
Initiative
Patience

About this company

CM Hair and Beauty Supplies Limited started out in 2013 and has been growing rapidly ever since. CM Hair and Beauty Supplies like to go above and beyond for all customers by offering excellent customer service.

After this apprenticeship

Possibility of a full-time role to continue to grow within the team.

Ask a question

The contact for this apprenticeship is:

STAFF SELECT LTD

Nova Training

apprenticeships@novatraining.co.uk

The reference code for this apprenticeship is VAC1000287597.

Apply now

Closes in 27 days (Friday 13 December at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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