Customer Service Apprenticeship Level 2- Sales and Accounts team

Summary

A fantastic opportunity to work as part of a well-established customer care team. You will be working alongside the sales team providing administrative & customer service support as well building and continuously developing the company social media network and adding value by selling and promoting products online.

Annual wage

£14,625 a year

Minimum wage rates (opens in new tab)

Starting wage £7.50 - £8.00 per hour

Training course

Customer service practitioner (level 2)

Hours

5/6 days, Monday to Saturday, 9:00am to 5:00pm

37 hours a week

Possible start date

Tuesday 3 December

Duration

1 year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Proactively handling calls and closing the sale in a timely manner.
Upsell a sale increasing the value of the sale whenever possible.
Sells products and/or services to repair the problem and meet the customer's needs.
Maintain customer goodwill by greeting and acknowledge all customers he/she
comes in contact with.
Focus on meeting daily targets and maintaining low returns.
Handling inquires and resolving customer complaints in a professional and timely manner.
Working independently and within a team to exceed daily target.
Attends trainings or meetings as prescribed by management to maintain proficiency in his/her job description.
Reporting and completing all tasks given by direct line manager.
Be reliable and supportive to your customers in order to progress and develop sales.
Gain knowledge and understanding of all products availabe from the business

Where you’ll work

106-112 EMILY STREET

BIRMINGHAM

B12 0SL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

JUNIPER TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Level 2 Customer Service Practitioner apprenticeship standard:

Support with English and maths if required
End Point Assessment
Work based learning

Requirements

Essential qualifications

GCSE or equivalent in:

Maths and English (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

A to Z Auto Parts is a leading distributor of quality automotive parts and accessories. We stock more than 50,000 part numbers featuring some of the best-known brands in the industry. Our relationship with our clients is paramount. To maintain our high standards, we offer a fast and efficient delivery service and have an experienced technical support team on standby for any queries. We pride ourselves on being a leader within our field and endeavour to offer a service second to none.

https://atozautoparts.net/ (opens in new tab)

After this apprenticeship

There is a possibility of the opportunity of full-time employment on successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

JUNIPER TRAINING LIMITED

Paul Nightingale

Paul.nightingale@junipertraining.co.uk

07395789959

The reference code for this apprenticeship is VAC1000287557.

Apply now

Closes in 16 days (Monday 2 December at 11:59pm)

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