Sales Executive Apprenticeship - Dermisque
INSPIRE ATA LIMITED
London, W1J 5BF
Closes in 16 days (Monday 2 December at 11:59pm)
Posted on 14 November 2024
Contents
Summary
Dermisque is a renowned global beauty brand, specialising in the manufacture and distribution of high-quality cosmetics, skin care, and hair care products.
- Annual wage
-
£13,312 a year
Minimum wage rates (opens in new tab)
Automatic pay increase after one year on programme for 19+ year olds
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday- Friday
9am till 5pm
With a 1 hour lunch break
40 hours a week
- Possible start date
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Monday 9 December
- Duration
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1 year 6 months
- Positions available
-
2
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
With a passion for innovation and excellence, we offer a comprehensive range of products that cater to diverse beauty needs, empowering individuals worldwide to achieve healthy, radiant, and confident appearances. Our commitment to quality, sustainability, and customer satisfaction has established Dermisque as a trusted name in the beauty industry.
- Assist in establishing partnerships with spas, salons, and beauty retailers across the UK
- Support the sales team in launching new products and driving sales growth through these partnerships
- Conduct market research to identify potential partners and growth opportunities in the beauty and wellness industry
- Track and analyse sales data to inform partnership and sales strategies
- Engage with partners and customers, handling inquiries and providing product recommendations
Essential:
This role is Hybrid, please ensure you can work from home and travel to the office W1J 5BF
Desired skills, qualities and qualifications:
- Passion for beauty, wellness, and sales
- Strong analytical skills with the ability to interpret sales data
- Excellent communication skills, both written and verbal
- Familiarity with the UK beauty industry is a plus
- Ability to work independently and as part of a remote team
Where you’ll work
35 Berkeley Square
Mayfair
London
W1J 5BF
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SCCU LTD
Your training course
Customer service specialist (level 3)
Equal to A level
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Your training plan
The successful candidate will obtain a Level 3 Customer Service & Sales Apprenticeship standard qualification.
More training information
Each apprentice will have their own dedicated tutor who will conduct monthly remote tutorials and reviews, providing continuous support throughout the apprenticeship program. Depending on the apprentice’s needs, the frequency of these sessions may vary.
Requirements
Essential qualifications
GCSE in:
- English (grade Grade 4)
Desirable qualifications
GCSE in:
- Maths (grade Grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Ability to work independently
Other requirements
Pre-employment checks. Please be aware that upon a successful offer of employment the company completes digitalised right-to-work checks and DBS applications via an external provider - 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.
About this company
Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.
After this apprenticeship
Potential full-time employment for the right candidate upon successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
INSPIRE ATA LIMITED
Katie Munn
Katie@inspire-ata.co.uk
07752430280
The reference code for this apprenticeship is VAC1000287513.
Apply now
Closes in 16 days (Monday 2 December at 11:59pm)
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