Apprentice Financial Services Administrator
HANDFORD AITKENHEAD & WALKER LTD
LEICESTER, LE7 4ZB
Closes on Sunday 5 January
Posted on 14 November 2024
Contents
Summary
This is a fantastic opportunity to enter the Financial Services industry and develop in your role in becoming a competent Financial Services Administrator.
- Annual wage
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£16,000 a year
Minimum wage rates (opens in new tab)
Pay scale £16,000-£18,000 per annum.
- Training course
- Financial services administrator (level 3)
- Hours
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Monday to Friday, 9.00am-4.30pm with a 30-minute unpaid lunch break.
35 hours a week
- Possible start date
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Monday 3 February
- Duration
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1 year 5 months
- Positions available
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1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Our Client Care Team deal with all administration issues relating to initial client contact, onboarding, the advice process, product/services implementation, ongoing client contact, annual reviews, record keeping, office housekeeping and practice management. Each role has some degree of specialisation and some degree of overlap and as small business it is important skills are sufficiently shared so that individual roles can be covered during absences.
Behaviours
- Honest and sincere in actions and doing the right thing (even when not the easiest).
- Adaptable and willing to accept changing priorities and work patterns when new jobs need to be done, or requirements change.
- Enthusiasm and shows drive and energy in work, when things are going well and when challenges arise.
- Dependably meets personal commitments and expectations, for example: completing work, timekeeping.
- Proactive in their own development; commitment to the job, the firm and the outcome for customers.
- Takes pride in delighting customers.
Primary Responsibilities
- Create and maintain accurate client records on back office systems, platforms and any other IT systems.
- Deal with client and provider queries by phone/email/post.
- Prepare client documentation and correspondence pre and post meetings as per business processes.
- Check accuracy and completeness of new business documentation.
- Ensure that all business applications are processed accurately and efficiently, in a compliant manner, to the firm’s standards.
- Ensure all supporting documentation is maintained as per company procedures.
- Ensure all work is followed up promptly in line with company standards.
- Liaise with product providers to ensure timely and accurate responses to clients (progress chasing).
- Gather client product data and record.
- Provide a friendly and professional point of contact for clients and enquiries.
- Ensure action points resulting from client meetings get diarised and dealt with.
General administration
- Answer, screen and forward incoming calls.
- Ensure back-office systems are kept up-to-date.
- Open, scan, log and allocate incoming post.
- General correspondence.
- Other duties as directed by management.
Skills
- Develops effective relationships with customers and key contacts, handling & resolving issues through effective verbal and written skills.
- Understands role within team and its impact on others.
- Consistently endeavours to support colleagues and collaborate to achieve results.
- Successfully plans and prioritises to deliver good outcomes for the business and its clients.
- Consistently adheres to systems and processes using proficient IT skills and is mindful of and adheres to regulatory requirements.
Qualifications requirements
- GSCE in English and Maths or can demonstrate working to this level.
Other
This job description outlines the main functions and responsibilities of the post. The post holder may be required to undertake additional duties as required, commensurate with the level of the job.
Where you’ll work
UNIT 4
BROOK PARK GADDESBY LANE
REARSBY
LEICESTER
LE7 4ZB
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SKILLS EDGE TRAINING LTD
Your training course
Financial services administrator (level 3)
Equal to A level
Course contents
- Quality service delivery: Consistently develops and delivers excellent service to customers, colleagues & advisers, supporting the products / services provided and adhering to ‘Treating Customers Fairly’ principles at all times
- Customer communication & relationships: Develops effective relationships with customers & key contacts, handling & resolving issues through effective verbal/written/IT skills.
- Team working & collaboration: Understands role within team & impact on others. Consistently endeavours to support colleagues & collaborate to achieve results
- Planning & prioritising: Consistently adheres to systems & processes using proficient IT skills, including risk, regulatory and governance requirements
Your training plan
The training will take place online accessed from your employers site address.
More training information
As well as on the job training, you will complete a Financial Services Administrator Level 3 apprenticeship standard. This will include working towards CF1 or R01 via the CII.
This will include:
- Financial Services Administrator Level 3 Apprenticeship Standard
CII CF1 or R01 - Financial Services Regulations & Ethics. - Develop the knowledge, skills and behaviours of successful Financial Services Administrators.
- Free CII membership for non-members through the CII Aspire Apprenticeship Programme.
- Includes the CII CF1 or R01 digital study book and exam entry.
- Fortnightly workshops for CII exams from our CII approved trainer.
- All workshops recorded and available on-demand.
- Interactive chat, forums and class notebooks for real time support and assistance from experienced financial services professionals.
- Exam tips, tricks, and strategies.
- Additional resources through RM Advance.
- Regular tutorials and assessments from an experienced financial services professional.
Requirements
Essential qualifications
GCSE in:
- English (grade Grade 4(C))
- Maths (grade Grade 4(C))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
Other requirements
Our office is in a rural location and is not accessible by public transport. Therefore access to own car is essential. Free parking is available on site.
About this company
HA&W are a firm of Chartered Financial Planners, providing financial advice and oversight of pensions & investments. New clients are provided with a complete financial planning review, based around lifetime financial modelling techniques. We arrange products and services where necessary and are usually engaged to provide ongoing advice and oversight. We have approximately 300 ongoing individual clients and provide services to a smaller number of businesses/organisations.
After this apprenticeship
At HA&W we are committed to developing our employees and offer study support (including paying for further exams and materials, as well as time off for further study and exams). When you have completed your apprenticeship, you will put together a further development plan with your line manager. Progression opportunities include studying and working to become a Technical Administrator, Paraplanner or Financial Planner, as well as the opportunity to be involved with various business projects.
Ask a question
The contact for this apprenticeship is:
SKILLS EDGE TRAINING LTD
The reference code for this apprenticeship is VAC1000287511.
Apply now
Closes on Sunday 5 January
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