IT Apprenticeship

Summary

Baltic Apprenticeships are thrilled to partner with Jones AV, a dynamic and forward-thinking company, to offer an incredible opportunity for an IT Support Apprentice. As Jones AV continues to expand, this is your chance to join a their passionate team and jumpstart your career in a company that thrives on innovation and cutting-edge technology.

Annual wage

£15,000 a year

Minimum wage rates (opens in new tab)

£15,000 to £17,000 per annum (DOE)

Training course

Information communications technician (level 3)

Hours

Monday - Friday, 9.00am - 5.30pm

37 hours a week

Possible start date

Monday 9 December

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Provide critical IT support for state-of-the-art systems installed in hospitals across the country
Assist users through the helpdesk, troubleshooting and resolving issues via the IT ticketing system
Configure software for operating theatre technologies and ensure all systems run smoothly
Troubleshoot and resolve hardware issues, ensuring minimal downtime for essential medical equipment
Test and integrate complex devices and components in hospital environments
Work closely with servers and network systems, ensuring seamless integration and support

Where you’ll work

2 Grange Road West

Birkenhead

CH41 4DA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BALTIC TRAINING SERVICES LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Information Communications Technician Level 3 Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

English (grade 5)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Initiative
Patience
Passion for IT

About this company

Jones AV are at the forefront of advanced integrated theatre and medical training facility delivery in Europe. From delivering Europe’s most advanced Anatomical Dissection Lab at Trinity College in Dublin, to the world’s first 4K integrated operating theatre at Oslo University hospital, to bringing the first 4K integration to the UK at Spire Manchester, plus consistently winning the InAvation awards for world best healthcare Audiovisual solutions.

https://jonesav.net/index.html (opens in new tab)

Company benefits

20 days holiday plus 8 bank holidays and your birthday off! Company events. Exciting progression opportunities.

After this apprenticeship

Upon completion you may be offered a full-time position

Ask a question

The contact for this apprenticeship is:

BALTIC TRAINING SERVICES LIMITED

Ben Hogg

benjamin.hogg@balticapprenticeships.com

01325 808755

The reference code for this apprenticeship is VAC1000287453.

Apply now

Closes in 24 days (Sunday 8 December)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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