IT Support Engineer Apprentice Level 3

Summary

Are you looking for a once in a career opportunity? Do you have a genuine desire to create something extraordinary? If so, we may be just looking for you.

Annual wage

£12,480 a year

Minimum wage rates (opens in new tab)

National Minimum Wage appropriate to age

Training course

Information communications technician (level 3)

Hours

9am to 5pm, Monday to Friday with 30 minutes for lunch

37 hours a week

Possible start date

Wednesday 11 December

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Raise/log support requests from customers and assign to relevant person
Assist with the setting up/configuration of new hardware and new users for customers
Assist with the safe and secure destruction of unwanted hardware under the WEEECO scheme
Assist with the maintenance of manual and computerised records/data entry systems
Update and maintain customer WordPress websites and if required, assist with the creation of new WordPress websites
Deal with enquiries by telephone/email, and ensure that they are dealt with effectively and efficiently e.g. answering routine queries and taking messages where appropriate
Any other duties of a similar nature related to the post which may be required from time to time
Maintaining a tidy build table for the Team
Assist in creating Work Instructions/Standard Procedures for routine tasks

Where you’ll work

2 Union Square, Central Park

Darlington

DL1 1GL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DARLINGTON COLLEGE

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Level 3 Information Communication Technician
Location – 2 Union Square, Central Park, Darlington DL1 1GL
Working 5 days per week inclusive of 1 day release for study at Darlington College

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Prioritise workload

About this company

Resilient Business System was formed in April 2005. We are a Darlington based IT company and we work with companies right across the UK. Our aim is to work as your trusted partner when it comes to your IT. We have a wealth of experience across a range of sectors. We know we have done our job if you go about your day-to-day and the IT just works. We are here to remove barriers, improve workflows and protect data with the latest solutions and industry standards. From implementing WIFI networks to cyber security accreditation. We provide hardware, software, cyber security, and business support services. We are situated in Business Central Darlington and work with a range of incredible organisations from sole traders to large organisations. We are here to provide support when it comes to your IT systems.

https://www.resilientsystems.co.uk/ (opens in new tab)

After this apprenticeship

There may be an opportunity to secure a long term position after successful completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

DARLINGTON COLLEGE

Nagina Patrai

NPatrai@darlington.ac.uk

The reference code for this apprenticeship is VAC1000287426.

Apply now

Closes in 11 days (Wednesday 27 November at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents