Apprentice Retail Team Member - London – Find an apprenticeship

Summary

You do not need to have any experience to apply for this vacancy as full training will be provided as part of the Apprenticeship! On completion of the Apprenticeship, you will achieve the Level 2 Retail Team Member and become a qualified Retail Team Member with the opportunity to progress further.

Annual wage: Competitive
Minimum wage rates (opens in new tab)
Training course: Retailer (level 2)
Hours: Shifts to be confirmed (37.5 Hours per week).
37 hours a week
Possible start date: Tuesday 31 December
Duration: 1 year 2 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Undertake daily procedures such as setting up and clearing displays, switching equipment on or off to start to end a shift, ensuring the working environment meets business and legal requirements
Process sales, exchanges, and refunds in line with business policy, offer information and identify customer requirements
Provide product and service information in compliance with business and legal requirements
Respond to an support with enquiries and complaints, resolving where possible, reporting outcomes, or escalating where required
Contribute to the health and safety of colleagues, customers and the working environment by removing hazards and reporting incidents
Maintain stock availability, reporting any price discrepancies and support the fulfilment of purchases using the appropriate systems and procedures
Contribute to promotional activities to support the success of the business such as changing promotions, displays, seasonality and product launch activities
Use IT, technology and digital solutions to assist with customer enquiries, purchasing activities and processing sales
Contribute to team development activities, and business objectives
Contribute to reducing waste and improving sustainability in line with business objectives
Contribute to minimising stock loss by following business procedures

Where you’ll work

Denmark Hill, London

SE5 9RS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HIT TRAINING LTD

Your training course

Retailer (level 2)

Equal to GCSE

Course contents

Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
Serve customers in line with brand standards, legislation, business procedures and the values of the business.
Provide a retail service that balances the customers’ needs with additional linked products and services.
Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
Promote seasonal or local offers through in-store or online promotions.
Identify situations that may damage business reputation in line with company policy and escalate as required.
Maintain good merchandising to meet the needs of the business whilst ensuring safety.
Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
Use technology and applications to support sales and service ensuring that maintenance issues are reported.
Support team and colleague development through buddying and/or coaching.
Comply with regulations and legislation relevant to their role and business.
Contribute to continuous improvement activities which focus on improving sustainability within the business.
Handle complaints within remit or escalate as appropriate.
Support sales across a range of promotional events throughout the calendar year.
Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
Serve customers in line with brand standards, legislation, business procedures and the values of the business.
Provide a retail service that balances the customers’ needs with additional linked products and services.
Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
Promote seasonal or local offers through in-store or online promotions.
Identify situations that may damage business reputation in line with company policy and escalate as required.
Maintain good merchandising to meet the needs of the business whilst ensuring safety.
Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
Use technology and applications to support sales and service ensuring that maintenance issues are reported.
Support team and colleague development through buddying and/or coaching.
Comply with regulations and legislation relevant to their role and business.
Contribute to continuous improvement activities which focus on improving sustainability within the business.
Handle complaints within remit or escalate as appropriate.
Support sales across a range of promotional events throughout the calendar year.

Your training plan

Retailer - Apprenticeship Standard (Level 2)
Functional Skills maths and English (if required)
Training schedule has yet to be agreed upon, further details will be made available at a later date

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Team working

About this company

We’re the people behind the food, hospitality and support services that power your day, make you smile and put a spring in your step. That’s just one of the reasons why we’re the UK and Ireland’s top contract catering, hospitality, and business support services provider.

After this apprenticeship

On completion of the Retail Level 2 apprenticeship, the apprentice will have the opportunity to embark onto a Level 3 apprenticeship to further their skills development through internal training programmes.

Ask a question

The contact for this apprenticeship is:

HIT TRAINING LTD

The reference code for this apprenticeship is VAC1000287338.

Apply now

Closes in 15 days (Saturday 30 November)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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Apprentice Retail Team Member - London

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