Apprentice Front of House Team Member

Summary

Everyday People is Nottingham's first official ramen and small plates spot, brought to the city by the brains behind the award-winning street food truck Homeboys, and set up by MasterChef finalist Pete Hewitt.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday, 10.00am - 6.00pm, with a 30 min lunch.
40 hours a week
Possible start date: Tuesday 10 December
Duration: 1 year 3 months
Positions available: 2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As an apprentice front of house team member at Everyday People, you will be expected to work alongside the team of existing hospitality staff to serve food and great guests.

Duties can include:

Answering the telephone
Making bookings
Serving meals and clearing plates

Where you’ll work

12 BYARD LANE

NOTTINGHAM

NG1 2GJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NOTTINGHAM COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Your training plan:

Customer Service Practitioner Level 2
Functional Skills in English and maths (Level 2) if required
15-month duration
Link to Customer Service Practitioner:

https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

Please note that as this is an apprenticeship standard you will be required to sit an end point assessment. Please refer to the above link for more information.

Requirements

Essential qualifications

GCSE in:

English (grade GCSE or equivalent 9-4)
Maths (grade GCSE or equivalent 9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Customer care skills
Team working
Creative

About this company

Everyday People is Nottingham's first official ramen and small plates spot, brought to the city by the brains behind the award-winning street food truck Homeboys, and set up by Masterchef finalist Pete Hewitt. Serving up seasonal dishes in a laid-back environment, with a focus on hip hop, natural wines, sake and an ever-changing menu of cocktails, Everyday People is a modern take on the Japanese ramen shop. www.theeverydaypeople.co.uk

http://www.theeverydaypeople.co.uk (opens in new tab)

After this apprenticeship

A permanent position could be available upon the completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is: