Business Administrator Apprentice

Summary

Northern Skills are recruiting on behalf of Care Legacy who are looking for a hardworking, motivated and enthusiastic candidate to join their team. During the course of this apprenticeship, you will be learning the role of a business administrator while also gaining a qualification.

Annual wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday- Friday, 9.00am - 5.00pm.
35 hours a week
Possible start date: Sunday 5 January
Duration: 1 year 9 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Filing and Data Management:

Manage client files, ensuring they are up-to-date and accurately filed
Monitor systems to track the location and activities of carers
Analyse and review client data to support service delivery

Stakeholder Engagement:

Interact with various stakeholders, including hospital discharge teams, directors, and other partners
Maintain positive relationships with all stakeholders to ensure smooth operations
Attend weekly meetings and take minutes of meetings

Communication and Interpersonal Skills:

Communicate effectively through various channels, including face-to-face, telephone, email, and digital platforms
Demonstrate confidence and authority in communications, representing the organisation professionally
Apply social media solutions appropriately to engage with customers and stakeholders
Build and maintain positive relationships within the team and across the organisation
Influence and challenge appropriately, serving as a role model for peers

Quality and Process Improvement:

Complete tasks to a high standard and continuously seek to improve work quality
Review and suggest improvements to organisational processes
Share best practices across the organisation and coach others on task performance
Resolve complex complaints and act as a key point of contact for issue resolution

Planning and Organisation:

Organise meetings, events, and logistical arrangements, including travel and accommodation
Monitor and manage resources such as office supplies and equipment

Where you’ll work

9 Central Arcade

Northallerton

DL7 8PY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

MIDDLESBROUGH COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard
Day release at Middlesbrough College once a week

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Logical
Team working

About this company

Care Legacy is a family run company that covers Yorkshire and Cumbria, that provides 24-hour care services. Whether you require daily or weekly support due to ageing, illness, recovery, or rehabilitation, our qualified care practitioners offer individualised services you can trust. We have received Dignity Champion and regulated by the Care Quality Commission and the local authority approved provider. We're also proud to be a Living Wage Employer. At Care Legacy we understand that every individual has unique needs and preferences. That's why we take the time to get to know you and develop a personalised care plan that suits your requirements. Companionship is crucial to building a trusting relationship with our clients. Our team provides one-on-one attention and care that cannot be compared to other settings. We strive to assist you with everyday tasks and develop a compassionate and caring relationship with you.

https://www.care-legacy.co.uk/ (opens in new tab)

After this apprenticeship

Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.

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