Automotive Parts Advisor Apprenticeship - Porsche Centre Reading – Find an apprenticeship

Summary

This apprenticeship provides a unique opportunity to learn about vehicle parts management and customer service within the automotive industry. This position is ideal for individuals passionate about automobiles, with a keen interest in parts identification, inventory management, and providing exceptional customer support.

Annual wage: £21,500 a year
Minimum wage rates (opens in new tab)
Training course: Supply chain warehouse operative (level 2)
Hours: Monday to Friday, 8.30am - 5.30pm. All learners will be required to work the minimum apprenticeship duration of 30 hours per week. At least 20% of your working hours will be allocated to off-the-job training.
30 hours a week
Possible start date: Wednesday 18 December
Duration: 1 year 2 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Learn to identify and locate automotive parts using electronic catalogues, manuals, and computer systems
Assist customers in-person, over the phone, and via email to fulfil their parts requirements and inquiries
Collaborate with service technicians and mechanics to ensure accurate parts ordering and timely delivery
Receive, inspect, and organise incoming parts shipments, ensuring accuracy and quality control
Maintain inventory levels by monitoring stock levels, conducting regular audits, and placing replenishment orders as needed
Utilize point-of-sale systems to process transactions, generate invoices, and manage customer accounts
Provide product recommendations, technical advice, and pricing information to customers as needed
Handle customer complaints and concerns professionally, striving to achieve satisfactory resolutions
Uphold company policies and procedures regarding parts sales, returns, and exchanges
Participate in training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness

Where you’ll work

Bath Road

Calcot

Reading

RG31 7SG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CALEX UK LTD

Your training course

Supply chain warehouse operative (level 2)

Equal to GCSE

Course contents

Conduct risk assessments within the working environment.
Apply safe working practices in line with associated health and safety legislation and company policy.
Receive products in line with organisational procedures.
Store and pick products in line with organisational procedures.
Dispatch products in line with organisational procedures.
Decant, pack products in line with organisational procedures.
Communicate with others verbally, for example internal and external customers, colleagues, and managers.
Communicate in writing with others, for example internal and external customers, colleagues and managers.
Load and unload products, considering the product that is to be moved and its current and planned destination.
Use tools and equipment to aid in product handling.
Use information technology and digital systems. Comply with GDPR and cyber security.
Locate and use operational information, electronic or paper based, required to fulfil contractual requirements.
Select, prepare, and use packaging materials that reduce waste and mitigate environmental impacts.
support under instruction scheduled and unscheduled stock taking activities relevant to the organisation and product.
Identify and escalate problems beyond own responsibility.
Follow procedures in line with environmental and sustainability regulations, standards, and guidance. Segregate resources for reuse, recycling and disposal.
Follow equity, diversity and inclusion rules.
Carry out and record learning and development activities.
Conducts handover activities.
Conduct risk assessments within the working environment.
Apply safe working practices in line with associated health and safety legislation and company policy.
Receive products in line with organisational procedures.
Store and pick products in line with organisational procedures.
Dispatch products in line with organisational procedures.
Decant, pack products in line with organisational procedures.
Communicate with others verbally, for example internal and external customers, colleagues, and managers.
Communicate in writing with others, for example internal and external customers, colleagues and managers.
Load and unload products, considering the product that is to be moved and its current and planned destination.
Use tools and equipment to aid in product handling.
Use information technology and digital systems. Comply with GDPR and cyber security.
Locate and use operational information, electronic or paper based, required to fulfil contractual requirements.
Select, prepare, and use packaging materials that reduce waste and mitigate environmental impacts.
support under instruction scheduled and unscheduled stock taking activities relevant to the organisation and product.
Identify and escalate problems beyond own responsibility.
Follow procedures in line with environmental and sustainability regulations, standards, and guidance. Segregate resources for reuse, recycling and disposal.
Follow equity, diversity and inclusion rules.
Carry out and record learning and development activities.
Conducts handover activities.

Your training plan

Supply Chain Warehouse Operative Level 2 Apprenticeship Standard:

The programme typically lasts 12-14 months dependant on the career path chosen and you'll achieve a nationally recognised qualification
All of our Apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Porsche Training Centre in Slough
Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as Virtual Classroom sessions and E-Learning modules

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

As the first Destination Porsche Centre in the UK, Porsche Centre Reading is proud to have created an inviting and emotive atmosphere which immerses the visitor into the brand experience. A large glass window partition provides a view from the showroom into the workshop and allows the Aftersales area to become part of the showroom; similar to an ‘open kitchen concept’ in a restaurant. The Service department has been expanded with the addition of six new ramps in a workshop extension, bringing the total to 18, which increases capacity notably for Porsche Classic projects. Two Direct Dialogue Bays are provided, designed to allow a 1:1 walkaround of a car guided by the technician. In this way, customers can be briefed on the condition of brake pads, wheels and tyres, bodywork, and receive a diagnostic check which helps prepare a scope of work ahead of any repairs being undertaken. One bay is now supported by a Fast Lane facility that uses bodywork cameras and automatic tyre tread analysis technology that extends the capability to assess a car’s condition on arrival. The Reading showroom has more than doubled in area to over 2,000 m2. This allows up to 31 Porsche cars to be showcased, including Porsche Approved Pre-Owned examples. Meanwhile the number of staff has risen bringing the total up to 58 both front of house.

After this apprenticeship

There are lots of opportunities to develop your career within our expanding Dealer Network
Your early development is carefully mapped through your Apprenticeship journey with your learning focussed toward achieving an industry-recognised qualification that's recognised across the motor industry
This is the grounding for your future development within the network and opportunities exist once qualified to further develop your skills and to move into new roles

Ask a question

The contact for this apprenticeship is:

CALEX UK LTD

The reference code for this apprenticeship is VAC1000287255.

Apply now

Closes in 18 days (Wednesday 4 December)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Cookies on Find an apprenticeship

Automotive Parts Advisor Apprenticeship - Porsche Centre Reading

Contents