Administrator Apprentice
WHITE'S BAKERY LTD
BARNSLEY, S70 5AF
Closes in 12 days (Tuesday 26 November at 11:59pm)
Posted on 12 November 2024
Contents
Summary
Are you ready to kick-start your career in administration? We are looking for a motivated and enthusiastic individual to join our team as an Admin Apprentice. This is a fantastic opportunity to learn valuable skills, gain hands-on experience, and grow with us!
- Annual wage
- £9,984 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday– Friday
9am– 3pm
30 hours a week
- Possible start date
-
Wednesday 4 December
- Duration
-
1 year
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Booking Labels: Ensuring orders are shipped promptly and accurately
- Booking Transport: Organising transport and logistics for various needs
- Filing Management: Keeping documents organised and accessible for all departments
- Meeting and Greeting Visitors: Answering the doorbell, preparing teas and coffees, and ensuring visitors feel welcome
- Phone Management: Answering and directing calls to the relevant departments
- Order processing: Processing customer orders
- Weekly/Monthly Statements: Helping prepare and distribute monthly financial and operational statements
- Receipt Sorting: Organising and processing receipts for accounts
Where you’ll work
CHARLES STREET
WORSBROUGH
BARNSLEY
S70 5AF
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BARNSLEY COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
- Delivery to be completed on site and off the job training either at Barnsley College or your place of work
- Student to complete a Customer Service Practitioner Level 2 Apprenticeship
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
About this company
Located in Barnsley, Yorkshire, White’s Bakery is a premier bakery known for our commitment to excellence. We specialise in individually wrapped home-baked goods created with love and quality recipes.
After this apprenticeship
- Possible progression opportunities
Ask a question
The contact for this apprenticeship is:
BARNSLEY COLLEGE
Amanda ogley
apprenticeships@barnsley.ac.uk
01226216166
The reference code for this apprenticeship is VAC1000287168.
Apply now
Closes in 12 days (Tuesday 26 November at 11:59pm)
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