Administrator Apprentice

WHITE'S BAKERY LTD

BARNSLEY, S70 5AF

Closes in 3 days (Tuesday 26 November at 11:59pm)

Posted on 12 November 2024

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Summary

Are you ready to kick-start your career in administration? We are looking for a motivated and enthusiastic individual to join our team as an Admin Apprentice. This is a fantastic opportunity to learn valuable skills, gain hands-on experience, and grow with us!

Annual wage
£9,984 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday– Friday 9am– 3pm

30 hours a week

Possible start date

Wednesday 4 December

Duration

1 year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Booking Labels: Ensuring orders are shipped promptly and accurately
  • Booking Transport: Organising transport and logistics for various needs
  • Filing Management: Keeping documents organised and accessible for all departments
  • Meeting and Greeting Visitors: Answering the doorbell, preparing teas and coffees, and ensuring visitors feel welcome
  • Phone Management: Answering and directing calls to the relevant departments
  • Order processing: Processing customer orders
  • Weekly/Monthly Statements: Helping prepare and distribute monthly financial and operational statements
  • Receipt Sorting: Organising and processing receipts for accounts

Where you’ll work

CHARLES STREET

WORSBROUGH

BARNSLEY

S70 5AF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BARNSLEY COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • Delivery to be completed on site and off the job training either at Barnsley College or your place of work
  • Student to complete a Customer Service Practitioner Level 2 Apprenticeship 

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative

About this company

Located in Barnsley, Yorkshire, White’s Bakery is a premier bakery known for our commitment to excellence. We specialise in individually wrapped home-baked goods created with love and quality recipes.

After this apprenticeship

  • Possible progression opportunities

Ask a question

The contact for this apprenticeship is:

BARNSLEY COLLEGE

Amanda ogley

apprenticeships@barnsley.ac.uk

01226216166

The reference code for this apprenticeship is VAC1000287168.

Apply now

Closes in 3 days (Tuesday 26 November at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.