Customer Service Apprenticeship - Northallerton Specsavers

SPECSAVERS OPTICAL SUPERSTORES LIMITED

Northallerton, DL7 8PQ

Closes in 17 days (Monday 2 December)

Posted on 12 November 2024

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Summary

As an apprentice in our store and you’ll have everything you need to truly realise your potential in a role, all whilst earning a real wage. Giving customers top-notch advice. The role involves efficiently answering telephone calls to the store. Advising customers that their hearing aids/glasses are ready or delayed as appropriate.

Annual wage
£12,709.12 a year

Minimum wage rates (opens in new tab)

£6.50 an hour

Training course
Customer service practitioner (level 2)
Hours
Days and Shifts TBC - Full-time to include weekend working.

37 hours a week

Possible start date

Monday 16 December

Duration

1 year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Giving customers top-notch advice
  • Giving customers a warm welcome to the store
  • Dealing with orders 
  • Efficiently answer telephone calls to the store
  • Advising customers that their hearing aids/glasses are ready or delayed as appropriate

Where you’ll work

120/120A High Street

Northallerton

DL7 8PQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SPECSAVERS OPTICAL SUPERSTORES LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their apprenticeship
  • Blended on/off the job training and location to be confirmed

Requirements

Desirable qualifications

GCSE or equivalent in:

  • Maths (grade 9-3 (A*-D))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Administrative skills
  • Team working

Other requirements

Before applying, please bear in mind the salary and check that you are able to travel to the store location on a daily basis. This is an entry level position, you must not have worked in the customer service sector before.

About this company

Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.

After this apprenticeship

At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.

Ask a question

The contact for this apprenticeship is:

SPECSAVERS OPTICAL SUPERSTORES LIMITED

The reference code for this apprenticeship is VAC1000287128.

Apply now

Closes in 17 days (Monday 2 December)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

This apprenticeship requires you to apply through the employer's website.