Retail Sales Executive Apprenticeship

Summary

Are you looking for a Level 4 Retail Sales Executive Apprenticeship? No Limitz in Bedford are looking for you to support their business to always deliver exceptional service whilst sharing a passion and knowledge about their amazing products and services. You will be able to work towards a Level 4 Sales Executive qualification.

Annual wage: £14,918.80 a year
Minimum wage rates (opens in new tab)
Training course: Sales executive (level 4)
Hours: Monday - Saturday, 9.00am - 6.00pm
38 hours a week
Possible start date: Monday 6 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

No Limitz are based in Bedford, they are a local independent specialist in Sports Equipment, Teamwear, Schoolwear, Printing, Embroidery and Engraving.

They are a family business that has grown steadily and continues to explore new opportunities to widen the range, quality of goods and services they offer their customers. From choosing the perfect cricket bat, creating a professional looking uniform to advising on some end of season awards and trophies.

In this role you will:

Provide exceptional service to all customers and advise and recommend products to meet customer needs including gait analysis. (This analysis can help identify the source of muscle, nerve or skeletal problems)
Support business growth by maximising sales, utilise in store loyalty, ensuring that all customers sign up when in store and always keep stock on display clean and presentable
Keep shop floor tidy and support school wear department at peak times and maintain all shop displays and stock to maximise selling potential
Update shop window displays to link with core sports seasons and monitor stock gaps and place top-up stock order and also support with forward orders on stock
Process and track faulty returns with suppliers and process online orders when requested and ensure the till is balanced daily and a manager is notified of any errors
Complete regular stock takes and update on EPOS system and keep work area well organised and tidy and ensure all items are clearly labelled. Ensure customers are kept up to date on orders (including any delays) via telephone or email
Aim to exceed customer expectations and look for cross sale opportunities to maximise business results
Promote in store customer loyalty scheme
Support multi-channel advertising using Facebook, Instagram, and Twitter
Give training and support to fellow staff members where necessary
Answer customer calls and action and emails/call-backs as soon as possible

Where you’ll work

No Limitz Sports

25 Shuttleworth Road

Elms Farm Industrial Estate

MK41 0HS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BEDFORD COLLEGE

Your training course

Sales executive (level 4)

Equal to higher national certificate (HNC)

Course contents

Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.
Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.
Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.
Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.
Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.
Closing Sales: Be attuned to verbal and non-verbal buying-signals andmove to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.
Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.
Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.
Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.
Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.
Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.

Your training plan

Level 4 Sales Executive Apprenticeship Standard:

This program covers:

Sales fundamentals
The sales lifecycle
Negotiation
Understanding your product portfolio
Closing a sale
Ethics and legalities
Gathering Intelligence
Presentation

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 4)
maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

positive attitude
Good communication skills
Good organisational skills

Other requirements

Candidates must carry out an initial interview with a member of Bedford College. Only candidates who have fully completed the application will be considered. Please be aware that the closing date is subject to change without prior notice.

About this company

No Limitz, based in Bedford, is your local independent specialist in Sports Equipment, Teamwear, Schoolwear, Printing, Embroidery and Engraving. Established in 2001, the family business has grown steadily and to this day continues to explore new opportunities to widen the range, quality of goods and services we offer our customers. From running gait analysis to choosing the perfect cricket bat, creating a professional looking uniform to advising on some end of season awards and trophies, our staff are only too happy to help.

After this apprenticeship

Full time permanent role after successful completion of apprenticeship

Ask a question

The contact for this apprenticeship is:

BEDFORD COLLEGE

The reference code for this apprenticeship is VAC1000287093.

Apply now

Closes in 22 days (Sunday 8 December)

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Company’s application instructions

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