Ref: CS04 Customer service / Operations apprentice Level 2 at Cargo Movers Ltd

Cargo Movers

PRESTON, PR5 0UL

Closes in 19 days (Thursday 5 December at 11:59pm)

Posted on 12 November 2024

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Summary

We have 7 UK employers and 36 across India. We serve all customer logistics requirements, Air and Sea Freight from across the world. The apprentice will be supporting shipping departments with all tasks and train in freight forwarding.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9.00am - 5.30pm.

40 hours a week

Possible start date

Tuesday 10 December

Duration

1 year 4 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Support shipping departments with all tasks and train in freight forwarding
  • Invoicing customers
  • Speaking to shipping agencies
  • Speaking to customers for shipping, updates via telephone and email
  • Custom clearance shipments
  • Filing
  • Training on customer quotations
  • Sales/meeting,calling and emailing new customers to help grow the business

Where you’ll work

RIBBLE BANK

PRESTON NEW ROAD

SAMLESBURY

PRESTON

PR5 0UL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

RUNSHAW COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 Apprenticeship Standard:

  • This apprenticeship is completed within the workplace
  • You will be assessed through written work, verbal discussion and observation throughout your training
  • You will be given time by your employer to complete portfolio work, attend training, workplace shadowing and any other opportunities to develop your skills and knowledge

Requirements

Essential qualifications

GCSE or equivalent in:

  • Any (grade A*-D/ 9-3)
  • Any (grade A*-D/ 9-3)
  • English (grade A*-D/ 9-3)
  • Maths (grade A*-D/ 9-3)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • keen to get stuck in
  • Confident

Other requirements

In order to progress your application, we will require you to complete additional paperwork and complete a BKSB assessment. The information will be sent via email if you meet the entry requirements set by the employer and linked training provider for the vacancy. Please check your junk mail whilst the vacancy is open. Until we receive the above, we are unable to progress your application so please monitor your emails. For more information on the NMW, please visit: https://www.gov.uk/national-minimum-wage-rates

About this company

We have 7 UK employers and 36 across India. We serve all customer logistics requirements, Air and Sea Freight from across the world.

After this apprenticeship

  • Progression to level 3 and role at the end if possible

Ask a question

The contact for this apprenticeship is:

RUNSHAW COLLEGE

Charlotte Ward

ward.c@runshaw.ac.uk

01772622677

The reference code for this apprenticeship is VAC1000287091.

Apply now

Closes in 19 days (Thursday 5 December at 11:59pm)

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