Business Administration Apprentice

Summary

Working within a busy office environment, an excellent opportunity has arisen for an Apprentice to join Cherish Home Care, based in Sutton Coldfield. You will play an important team role in the day-to-day smooth running of the offices.

Annual wage: £12,675 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 09:00 - 17:00
37 hours a week
Possible start date: Monday 2 December
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Dealing with incoming and outgoing telephone calls
Dealing with incoming and outgoing post
Liaising with clients, service providers and health care practitioners
Liaising with internal departments to ensure an excellent level of service is provided
Welcoming visitors and assisting with hospitality
Answering incoming telephone calls
Scanning, filing, and archiving paperwork
Following company procedure and workflow arrangements
Recording, updating and archiving information
Use of office equipment (photocopier, fax machine etc.)

Where you’ll work

14 CHESTER ROAD

SUTTON COLDFIELD

B73 5DA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TRANSWORLD PUBLICATIONS SERVICES LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard
English and maths Functional Skills (if applicable)
Minimum of 6 hours off-the-job training per week at employer premises
One day per month training at Protocol Consultancy Services in Birmingham City Centre

Requirements

Essential qualifications

GCSE or equivalent in:

English and Maths (grade A*-C or 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Non judgemental
Willingness to learn

Other requirements

The ideal candidate will be a team player that is also able to use their own initiative. Candidates will need to be outgoing with a strong work ethic and a mature attitude.

About this company

Cherish Home Care is a domiciliary care provider in Birmingham, Sandwell and Dudley. It provides care in the community.

https://www.cherishhomecare.co.uk/ (opens in new tab)

After this apprenticeship

A full-time role may be available to the successful candidate at the end of the apprenticeship
Increments in pay based on performance reviews

Ask a question

The contact for this apprenticeship is:

TRANSWORLD PUBLICATIONS SERVICES LIMITED

Jodie Simmons

jsimmons@protocolgroup.co.uk

01212362634

The reference code for this apprenticeship is VAC1000287073.

Apply now

Closes in 15 days (Friday 29 November at 11:59pm)

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