Office Admin Apprentice

Summary

Our administrative & customer service department acts as first point of contact for our customers, our drivers and our internal warehouse and operations team. This role is an integral part of our business and will help ensure our service is world-class. The person filling this role promotes better relations for further business. Is this you? Apply!

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, Between 08:00 - 17:00.
40 hours a week
Possible start date: Monday 2 December
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

General administrative duties including responding to customer emails
General customer service duties including answering inbound calls
Scanning all POD’s and saving them on the shared drive (collection and delivery)
Gaining ETA’s and investigating shipments with couriers and reporting back to customers
Completing spreadsheet for returns and filing required paperwork
Completing the daily pre alert with delivery info and ensuring all deliveries are out for delivery with no delays and updating customers and saved POD’s
Prioritise and process customer orders and requests submitted by telephone, email and live chat when required – short staffed.
Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products
Keep confidential records and financial information private and secure
Learn how to use database systems and technology to deliver great customer care
Liaise with company suppliers to arrange collections, deliveries item repairs, correspondence and email management as needed
Learning about the company's mission and available products/services
Raising purchase orders for required stock
Send invoice to customer’s when requested
Contribute to thriving sales team with great customer services and the ability to meet the needs of clients who need assistance within a timely manner
Assisting customers with their queries and requirements
Assisting sales and operations with day-to-day tasks and providing support to the customer service manager

Where you’ll work

UNIT 4

TAMEBRIDGE INDUSTRIAL ESTATE

ALDRIDGE ROAD

PERRY BARR

B42 2TX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TRANSWORLD PUBLICATIONS SERVICES LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard
The apprenticeship will be completed at the workplace and one day a month at Protocol consultancy Services B3 2NH

More training information

Classroom, remote, and workplace training TBC.

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade Grade 4/C or Above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Team working
Patience

Other requirements

Can you get to this location easily, and ensuring you will be on time?

About this company

Distributor of Cable management Our aim is to supply high-quality cable management and network cabling containment products and solutions by leading manufacturers which suit your needs, ensuring you get what you want, where you want it. We supply products from the likes of Marco, Halfen, Pemsa, Legrand, Cablofil and Pump House to name just a few.

https://www.dpbuildingsystems.co.uk/ (opens in new tab)

After this apprenticeship

Full-time employment and further qualifications for related services within the business

Ask a question

The contact for this apprenticeship is:

TRANSWORLD PUBLICATIONS SERVICES LIMITED

Melanie Judd

mjudd@protocolgroup.co.uk

01212367862

The reference code for this apprenticeship is VAC1000287070.

Apply now

Closes in 14 days (Friday 29 November at 11:59pm)

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