Receptionist Apprentice
DT CARE SERVICES LTD
BIRMINGHAM, B28 9HA
Closes in 17 days (Tuesday 3 December at 11:59pm)
Posted on 12 November 2024
Contents
Summary
DT Care Service provides care within the community. As the post holder you will be responsible for providing effective administrative support. Acting as the first point of contact, welcoming guests and other external organisations with enquiries, directing them to the person or office they wish to visit within the building.
- Annual wage
- £12,480 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm.
37 hours a week
- Possible start date
-
Monday 6 January
- Duration
-
1 year 9 months
- Positions available
-
2
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Carrying out administrative tasks as instructed
- Maintain office records in accordance with organisational policies and procedures
- Handling phone calls and general enquiries
- Taking messages
- Processing all forms of communication relating to areas of work
- Scheduling meetings for employers
- Maintain the reception area, ensuring work areas are tidy
- Maintain office supplies
- Follow and adhere to Health & Safety procedures
Where you’ll work
1558A STRATFORD ROAD
HALL GREEN
BIRMINGHAM
B28 9HA
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SOUTH & CITY COLLEGE BIRMINGHAM
Your training course
Business administrator (level 3)
Equal to A level
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
- You will attend our Digbeth Campus on Wednesdays 9am - 5pm to complete your off the job training
More training information
- Level 3 Business administrator Apprenticeship Standard
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
This is not a care home, DT Care Services provides care services in the customers home. You will be working in an office setting.
About this company
We offer a high quality personal care, which represents excellent value for money. At DT Care Services, your comfort is our business. We will make you comfortable in your home. This is brought about as a result of our expertise acquired over many years of providing care service in the industry. All our staff are fully trained and committed to work towards the general well-being of the service user, always taking into account each service users’ individuality, cultural background and values.
After this apprenticeship
- You may be offered a permanent position after a successful completion of your appreticeship.
Ask a question
The contact for this apprenticeship is:
SOUTH & CITY COLLEGE BIRMINGHAM
Jade Kellegher
jade.kellegher@sccb.ac.uk
The reference code for this apprenticeship is VAC1000287067.
Apply now
Closes in 17 days (Tuesday 3 December at 11:59pm)
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