Business Training Coordinator Apprentice

Summary

East Lancs Chamber of Commerce are looking for an intuitive and driven individual to join their Business Training Team. The team play a huge role in supporting local and national businesses to provide training opportunities from their employees and upskill their workforce.

Annual wage

£12,313.60 to £22,010.56 a year

Minimum wage rates (opens in new tab)

To be discussed further on interview.

Training course

Chartered manager (degree) (level 6)

Hours

Monday to Friday 9am - 5pm

37 hours a week

Possible start date

Monday 10 February

Duration

4 years

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Provide administrative support for Training team
Attended events and meetings with Training Manager
Contact members/non-members to ensure engagement and awareness of training courses available
Respond to training queries
Review and follow up training feedback
Ensure CRM system maintained with all activity
Support Training Team with signing in, setting up training courses if required
CIPS departmental administration as required
Assist in developing and reviewing training courses for clients
Work with the Business & Training Director, Training Manager and the rest of the team to achieve business plan targets
Behave in a professional manner and a good ambassador for the organisation
Adopt a highly customer focused approach with members, non-members, partners and stakeholders
Be a collaborative and supportive colleague within the Chamber
Actively promote other services offered by the Chamber to members/non-members to increase awareness of the Chamber offer
Ensure compliance with all Chamber policies and GDPR regulations
Such other duties as the Business & Training Director may reasonably direct

Where you’ll work

RED ROSE COURT

CLAYTON BUSINESS PARK

CLAYTON LE MOORS

ACCRINGTON

BB5 5JR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BURNLEY COLLEGE

Your training course

Chartered manager (degree) (level 6)

Equal to degree

Course contents

Support the development of organisational strategies and plans. Develop and deliver operational plans; being able to set targets and KPIs, manage resources, and monitor and measure outcomes to establish operational effectiveness, efficiencies and excellence. Produce reports that clearly present information and data, using a range of interpretation and analytical processes. Gain wide support to deliver successful outcomes
Plan, organise and manage resources in order to achieve organisational goals. Identify key outcomes, develop and implement plans and monitor progress, and provide reports as required. Proactively identify risk and create plans for their mitigation. Able to initiate, lead and drive change within the organisation, identifying barriers/challenges and how to overcome them. Ability to use widely recognised project management tools
Managing budgets, controlling expenditure and production of financial reports
Use of customer insight and analysis of data to determine and drive customer service outcomes and improve customer relationships. Creative approaches to developing solutions to meet customer need
Able to identify service/organisational improvements and opportunities for innovation and growth, using qualitative and quantitative analysis of information and data and benchmarking against others
Communicate clearly, effectively and regularly using oral, written and digital channels and platforms. Use active listening and open questioning to structure conversations and discussions, and able to challenge when appropriate. Manage and chair meetings and clearly present actions and outcomes. Ability to apply influencing and persuading skills, to the dynamics and politics of personal interactions
Able to articulate organisational purpose and values. Support the creation of an inclusive, high performance work culture. Enable others to achieve by developing and supporting them through coaching and mentoring
Able to build teams, empower and motivate others to improve performance or achieve outcomes. Able to delegate to others, provide clear guidance and monitor progress. Ability to set goals and accountabilities
Able to build rapport and trust, develop networks and maintain relationships with people from a range of cultures, backgrounds and levels. Able to contribute within a team environment. Effectively influence and negotiate, being able to have challenging conversations and give constructive feedback. Work collaboratively with internal and external customers and suppliers
Able to reflect on own performance, identifying and acting on learning and development needs. Ability to understand impact on others. Can manage stress and personal well-being, and confident in knowing core values and drivers
Able to create personal development plan, and use widely recognised tools and techniques to ensure the management of time and pressure effectively, and prioritisation and strategic alignment of activities
Use evidence-based tools and ethical approaches to undertake problem solving and critical analysis, synthesis and evaluation to support decision making

Your training plan

The apprentice will attend BCUC at Burnley College, one day per week, working towards their degree.

Requirements

Essential qualifications

GCSE in:

English (grade 4/C or above)
Maths (grade C/4 or above)
or Level 3 equivalent (grade Pass/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Patience
Confident
Interpersonal skills

Other requirements

Flexible approach to working (occasional breakfast and evening events)

About this company

East Lancashire Chamber of Commerce is a locally based private sector organisation, owned by the Members and accredited by the British Chambers of Commerce. We are committed to helping Pennine Lancashire have a thriving economy. We are active at local, regional and national levels in the influential decision making bodies, whose programmes and investments, both public and private, determine the environment in which business operates. We help companies across the area with their productivity, by helping reduce costs, providing qualified advice, training and developing staff, increasing sales and improving profits.

https://www.chamberelancs.co.uk/about/introduction/ (opens in new tab)

Company benefits

- 25 days paid leave plus statutory holidays per year - Additional discretionary leave at Christmas - Free office car park - Training and development - Flexible working - Discount/contribution towards healthcare and optical care

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Successful completion of the apprenticeship. Further development/progression within the business is possible.

Ask a question

The contact for this apprenticeship is:

EAST LANCASHIRE CHAMBER OF COMMERCE & INDUSTRY

Mark Greenhalgh

m.greenhalgh@chamberelancs.co.uk

01254 356442

The reference code for this apprenticeship is VAC1000287032.

Apply now

Closes on Friday 3 January

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