Apprentice HR Coordinator

Summary

- 14 month contract - Progressive pay - £16,530 (increased to £17,711.25 after 6 months) - Working towards as Level 2 Customer Service qualification - Pathways towards a career within the NHS & HR

Annual wage

£16,530 a year

Minimum wage rates (opens in new tab)

Progressive pay - £16,530 (increased to £17,711.25 after 6 months)

Training course

Customer service practitioner (level 2)

Hours

Monday to Friday 9am to 5pm.

37 hours a week

Possible start date

Thursday 2 January

Duration

1 year 2 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

1. Act as an administrator for new and ongoing HR projects
2. Support initiatives for the HR Service Support team
3. Support in the coordination and attendance at recruitment event both internally and externally
4. To create and maintain reports, spreadsheets and correspondence using a variety of computer packages including Word, Excel, Outlook, Teams and PowerPoint.
5. Input & maintenance of Electronic Staff Records (ESR) system
6. Providing advice on general enquiries coming into the HR Service Support Team received either via telephone or email
7. Be the first point of contact for face-to-face enquiries at the office
8. Create contracts of employment
9. Processing reference requests
10. Processing, filing and distributing confidential documents, for example sending to payroll
11. Interacting with employees at different levels of the organisation
12. Demonstrate ongoing knowledge within the HR Service Support function
13. Undertake compliance projects such as ad hoc DBS
14. Distribution of post
15. Electronic archiving
16. Carry out any photocopying, scanning, printing or filing as required
17. To undertake any duties and study commensurate with the post
18. Minute taking
19. Picking up voicemail messages and distributing as needed
20. Use the Trac Recruitment system to undertake tasks appropriate to the role and assist with queries

Where you’ll work

Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

POULTEC TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

You will be supported by your team, Career Development Advisor and Poultec Tutor to complete college work throughout your apprenticeship. All learning will be on-site or working hybrid.

More training information

Poultec Training is a training provider NCH&C uses for multipul diffrent apprenticeship and continues to have a great working relationship with Poultec to support new or current NCH&C staff to progress their skills and career.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

IT skills
Administrative skills
Team working

About this company

Find out more about working for our organisation here: https://online.flippingbook.com/view/226719057/ NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an 'Outstanding' rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C's "compassionate, inclusive and effective leadership at all levels", the CQC observed that our staff are well supported to make positive changes and innovations. We welcome applications from people who share our values of Compassion, Community and Creativity, and can help us deliver outstanding care in our local area. As an organisation we support the following initiatives: - Disability Confident Employer - Age Positive - Step in to Health - Mindful Employer - Being positive about mental health - Armed Forces Covenant - Bronze award - Carers Friendly Tick Award

https://wearenchc.nhs.uk/ (opens in new tab)

Company benefits

- A rewarding career with plenty of autonomy and variety - Flexible working options - Training and career progression opportunities - Generous pension - NHS perks and discounts - Committed to staff wellbeing

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Beyond this apprenticeship we have seen apprentices progress into full time banded roles internally within NCH&C or taking roles else where in the public sector including Norfolk Council. Those who wish to stay within Human Resorces have also progressed onto a Level 3 HR quoliforcation to progress their career and experence.

Ask a question

The contact for this apprenticeship is:

Norfolk Community Health & Care NHS Trust

Rebecca Beckett

Rebecca.Beckett@nchc.nhs.uk

01603697444

The reference code for this apprenticeship is VAC1000287022.

Apply now

Closes in 8 days (Tuesday 26 November)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please review this job role on NHS Jobs and click apply. You will be taken to Trac Jobs which will guide you through the NCH&C application process.

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