Customer Care Business Administrator Apprenticeship

Summary

An exciting opportunity to join the administration team at an established domiciliary care and support company, providing administration support to managers, staff and carers. You will also as part of your position be greeting the public and dealing with their enquiries.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 9.00am - 5.00pm, with a 30-minute lunch break.
37 hours a week
Possible start date: Sunday 1 December
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Dealing with telephone enquiries
Sending and receiving emails
Filing documents
Booking interviews
Greeting the public and dealing with their enquiries
Liaising with social workers and carers

Where you’ll work

13 Carters Green

West Bromwich

B70 9QP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

JUNIPER TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Apprentices will work to complete the Level 3 Business Administrator standard
They are appointed a Skills Coach who works with them to deliver work-based learning via face to face and online meetings
Apprentices are allowed 6 hours per week of the job hours to enable them to complete work and self-reflection activities
On completion of training, apprentices do an end point assessment

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade C/4-9 or above)
Maths (grade C/4-9 or above)

Desirable qualifications

GCSE or equivalent in:

IT (grade C/4-9 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Team working
Initiative
Excellent punctuality
Knowledge of safeguarding

About this company

Clements Health Care UK is checked and approved by Care Quality Commission (CQC).They provide a person-centred service that gives independence, companionship and offer peace of mind for family and friends knowing that their loved one is safe at home. All their care workers are well trained, fully vetted and DBS checked (Police checked).

http://clementshealthcare.co.uk/clements-health-care/ (opens in new tab)

After this apprenticeship

On successful completion of this apprenticeship, full time employment will be considered for the right candidate

Ask a question

The contact for this apprenticeship is:

JUNIPER TRAINING LIMITED

Neil Shakespeare

neil.shakespeare@junipertraining.co.uk

07923219046

The reference code for this apprenticeship is VAC1000287016.

Apply now

Closes in 15 days (Saturday 30 November at 11:59pm)

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