Apprentice Administrator

Summary

Would you like to earn a salary whilst learning on the job and gaining a qualification? We have an exciting opportunity for a Business Administrator. You will be responsible for undertaking a wide range of administrative duties and the provision of administrative support to the multidisciplinary team within the Practice.

Annual wage

£12,480 a year

Minimum wage rates (opens in new tab)

rising to at least minimum wage for age if aged 19+ at month 12

Training course

Business administrator (level 3)

Hours

Monday - Friday, 8.30am - 5.00pm to include 1 hour unpaid lunch

37 hours a week

Possible start date

Monday 9 December

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties can include but are not limited to supporting the administration and receptionist teams with patient registration, booking appointments, managing practice email account, chronic condition recalls, processing of information (electronic and hard copy) in a timely manner and in accordance with current policies.

Support staff with the distribution of information, messages and enquiries for the clinical team.

You will also be:

Processing of incoming and outgoing emails for both the Practice email account and personal
Photocopy documentation as required
Booking appointments
Scanning, coding and filing of documents
Managing chronic condition recalls
Queries with regards to patient registration, deduction of record and new patient registration
Input data into the patient’s healthcare records as necessary
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Supporting all clinical staff with general administrative tasks as requested

Where you’ll work

21 ST. BOTOLPHS ROAD

SEVENOAKS

TN13 3AQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

IPS INTERNATIONAL LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

For this Apprenticeship Standard, learners will have the opportunity to give focus on the knowledge, skills and behaviours of the standard that will allow for good business acumen, decision making and the understanding of tools and techniques in relation to time and project management
The completion of this Apprenticeship Standard will require monthly training visits from a qualified IPS Trainer to help support the Apprentice. This will allow them to develop skills and progress the building of the Apprentice portfolio to prepare the learner for End Point Assessment
Delivery is primarily carried out through remote visits, but the trainer will visit the learner’s workplace quarterly and at the start of training to allow for a good working relationship between all parties for smooth delivery of the Standard. Upon successful completion, the learner will achieve the Level 3 Business Administrator Standard

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4 and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Team working
Proactive
Interpersonal Skills

Other requirements

Enrolment onto your apprenticeship programme is subject to prior attainment checks, and your Personal Learning Record will be reviewed upon successful appointment. We are also obligated to follow the guidelines around eligibility, set out by the government apprenticeship funding rules. NB: Please include minimum qualifications (GCSE Maths and English grades) in your apprenticeship application. Tailor your application to the vacancy, dedicating 1-2 paragraphs for each question to demonstrate interest in the role and the company. **If you are unsuccessful, you will be automatically added to our Talentpool list where future vacancies will be sent to you. If you would like to opt out of this mailing list please select unsubscribe in the email.**

About this company

The Amherst Medical Practice has 2 branches, one in Sevenoaks and one in Brasted. We are a training practice with 9 Partners, 3 Associate GPs, Clinical Pharmacists and Nurse Practitioners

http://www.amherstmedicalpractice.co.uk (opens in new tab)

Company benefits

You are entitled to 20 days paid holiday plus eight UK bank and public holidays (pro rata for part time staff). Pro rata entitlements will apply in the first and last year of service. Free parking on site

After this apprenticeship

Upon successful completion of the apprenticeship, there is the possibility of a permanent role at the practice

Ask a question

The contact for this apprenticeship is:

IPS INTERNATIONAL LIMITED

Mandy Rai

mandyrai@ips-international.com

01634298808

The reference code for this apprenticeship is VAC1000286993.

Apply now

Closes in 16 days (Sunday 1 December at 11:59pm)

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