Sales Administrator Apprentice

Summary

We are seeking an Apprentice Sales Administrator to join our team who will be responsible for undertaking administrative tasks and ensuring the smooth running of our office operations.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday 9am - 5pm
40 hours a week
Possible start date: Monday 2 December
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Processing incoming orders via phone & email – Providing customers with quotes and designs upon request.
Producing artwork for incoming orders – putting together designs for custom signs or modifying standard signs to suit a customer's needs.
Locating and procuring materials – Sourcing various additional materials and speaking to suppliers for certain jobs.
Processing customer payments.
Support Sales Team and report to Sales Director.

Where you’ll work

APPLETON VILLAGE

WIDNES

CHESHIRE

WA8 6EQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WARRINGTON & VALE ROYAL COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Online and on the job training.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Friendly

Other requirements

Office based position.

About this company

GSB Signs Ltd is a printer and manufacturer of signage. With over 30 years in the industry we supply shops, schools, hospitals and councils with various signage solutions. We are also the sole national supplier of safety signs to some of the largest aggregate companies in the country.

After this apprenticeship

Permanent, full time employment at GSB Signs.
Work in other sales administration positions.
Work in the field of sales.

Ask a question

The contact for this apprenticeship is:

WARRINGTON & VALE ROYAL COLLEGE

Georgia Bramhall

gbramhall@wvr.ac.uk

The reference code for this apprenticeship is VAC1000286949.

Apply now

Closes in 9 days (Monday 25 November at 11:59pm)

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