Customer Service Apprentice (Estate Agents)

Summary

Neon Estates requires a Customer Service Apprentice to help them keep on top of tasks throughout the company. The successful applicant will be acting as a point of contact for all incoming and outgoing customer enquiries. They will also be working with all teams within the business.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday, 9.00am - 5.00pm or Monday - Saturday with a day off in the week.
40 hours a week
Possible start date: Wednesday 11 December
Duration: 1 year 1 month
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Working alongside the sales progression and lettings teams as customer support on the phone
Replying and drafting professional emails to clients
Contacting venders and solicitors
Completing data collection
General office tasks
Interacting with customers on social media
Editing property photography using Adobe Lightroom
Creating floorplans
Creative writing for great property adverts
Keeping a log of energy performance certificates
Tagging property keys
Helping our sales team collect feedback from viewings

Where you’ll work

116 HIGH STREET

BARKINGSIDE

ILFORD

IG6 2DU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

RM TRAINING (UK) LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

The apprenticeship programme will last for 13 months, and you will achieve Level 2 Customer Service Practitioner qualification
Functional Skills in maths and English as well as ICT (if required)
You will be based in the employer’s office, so you will gain 13 months’ office-based training

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative

About this company

We are an independent, privately owned letting agents and has already established itself as one of the most progressive and forward thinking agency in London. We offer various services from the simple introduction of tenants to entire property management, and we work extremely hard to ensure we provide the best possible service whatever option you choose. We provide clients with comprehensive bespoke services and industry-leading independent advice. Our property investment advisors focused on the delivery of exciting property investment opportunities to private individuals, corporate and institutional investors. We know success isn't just about figures, it's about the satisfaction of knowing that we are also providing a first class service to our customers. Our unique combination of friendly and highly professional staff, market leading IT systems, award winning marketing and, of course, the website - means our customers - including landlords and tenants - can be assured that they are receiving some of the leading property services.

https://neonestates.com/ (opens in new tab)

After this apprenticeship

You may be considered for a full-time position, dependent on your performance, after the apprenticeship has been completed

Ask a question

The contact for this apprenticeship is:

RM TRAINING (UK) LIMITED

Katie

katie@rmtraining.co.uk

01702 782001

The reference code for this apprenticeship is VAC1000286944.

Apply now

Closes in 25 days (Tuesday 10 December at 11:59pm)

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