Apprentice Medical Administrator

Summary

You will be working alongside our trained medical administration team and will learn all aspects of patient services & admin duties required to enable the smooth running of our GP practice. No two days will be the same so if you like a challenge and want a varied role this could be the one for you!

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 8.30am-5pm, one hour lunch break (unpaid)
37 hours a week
Possible start date: Monday 6 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

On joining the practice your first few weeks will be focused on learning the basics of care navigation which will include a mix of patient facing and telephone based contacts alongside learning our clinical and appointment systems. Typical duties could include:

Answering the phone, operating the computer appointment system, dealing with patient enquiries, computer data entry.

As you progress through your apprenticeship we will support you to ensure you learn other aspects of our medical administrator role to compliment your training course and enable you to achieve the standard required.

IT skills essential - as this role involves a lot of computer work.

Where you’ll work

CAEN MEDICAL CENTRE

BRAUNTON

DEVON

EX33 1LR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

PETROC

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Advanced Apprenticeship through Petroc, Barnstaple - one day per week during term time with the other 4 days per week spent at Caen Medical Centre

Requirements

Desirable qualifications

GCSE in:

English and Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Administrative skills
Team working

Other requirements

We are based in Braunton so applicants need to consider travel options

About this company

We are a GP surgery and we provide primary medical services to 12,900 residents within Braunton and the surrounding community

http://www.caenmedicalcentre.nhs.uk (opens in new tab)

After this apprenticeship

After successful completion of the apprenticeship we would be keen to offer a permanent role within our medical admin team if business needs allowed. Otherwise a Business Administration qualification should pave the way for progression within the NHS or other sectors.

Ask a question

The contact for this apprenticeship is:

PETROC

S McMillan

s.mcmillan@nhs.net

The reference code for this apprenticeship is VAC1000286938.

Apply now

Closes in 22 days (Friday 6 December at 11:59pm)

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