Apprentice - Administration Assistant
CRT - Care Services
CHESTERFIELD, S41 9FG
Closes on Tuesday 11 February
Posted on 12 November 2024
Contents
Summary
We are looking for an apprentice Admin Assistant to be part of the administration team, where you will be supporting and learning all aspects within the HR department.
- Annual wage
- £12,480 to £22,308 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday- Friday
9.00am- 5.00pm
30-minute lunch break
37 hours 30 minutes a week
- Possible start date
-
Wednesday 12 February
- Duration
-
1 year 3 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Answering telephone and email queries
- Processing new starters, including requesting references, ID documents and processing DBS applications
- Producing contracts
- Filing, scanning and archiving and any other basic administration duties
- Supporting and delivering excellent customer service
- Input service user care plans on Roster
- Update Roster including journal notes, review dates and other tasks as required
- Conduct quality assurance surveys for both employees and service users
- Feedback to service users, employees and management on findings from quality assurance surveys
- Work along the Compliance department to improve the quality of the service CRT Care Services offers
Where you’ll work
UNIT 8
BERESFORD WAY
CHESTERFIELD
S41 9FG
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
CHESTERFIELD COLLEGE
Your training course
Business administrator (level 3)
Equal to A level
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
- An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
- You will be expected to work towards the Business Administration Level 3, with support from your employer and the Chesterfield College Group
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Administrative skills
- Team working
Other requirements
Need to have 3 GCSEs at grade 4 (C) or above to include Maths and English or equivalent qualifications (TBC)
About this company
We offer Home Care Services Across Chesterfield, Rotherham & Lincoln. Home Care & Support Services. Our dedicated Home Care Assistants will support with all tasks needed to be carried out.
After this apprenticeship
- Permanent role upon completion of apprenticeship, Business admin, Recruitment and HR officer
Ask a question
The contact for this apprenticeship is:
CHESTERFIELD COLLEGE
Hannah Donald
donaldh@chesterfield.ac.uk
07970031397
The reference code for this apprenticeship is VAC1000286877.
Apply now
Closes on Tuesday 11 February
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