IT Support Apprentice

Summary

In this exciting role, you will be assisting in the maintenance & support of computer networks, hardware and software. Providing a range of technical & general support within an IT environment, to the end users of our clients.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Monday - Friday, 9.00am - 5.30pm.
37 hours a week
Possible start date: Monday 2 December
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Take, log and progress tickets on the helpdesk system
Routine, planned and reactive maintenance IT equipment and peripherals across the client base
Diagnose and resolving faults on IT equipment
Refer serious technical and support problems to senior staff to ensure the quick resolution of faults
Install software and hardware including the updating of drivers and antivirus software
Maintain user accounts and access for users
Ensuring users have access to internet and intranet sites and set up e-mail accounts
Lifting and carry IT equipment across the site
Maintain a SharePoint database held for each client
To record and update requests for support and maintenance with feedback to requestors regarding progress
Provide support for server based operating systems, desktop and office 365
Maintain confidentiality at all times in respect of Data Protection legislation
To undertake any other duties as may be required

Where you’ll work

318 - 320 Bedford Heights

Brickhill Drive

Bedford

MK41 7PH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SOLVEWAY LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Training is typically one day a week. We offer flexible on-line LIVE learning with our qualified tutor.
Working towards the Information and Communications Technician Level 3 Apprenticeship Standard qualification

Training Provided:

CompTIA A+
AZ-900

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4-9)
maths (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

A driver with a full license and their own car is preferred for this vacancy

About this company

Since 1 March 1992 Techies has been providing its clients with high quality IT solutions. First established in Luton with only two staff, Techies has grown into a flourishing successful company having gone through some harrowing times! Now based in Bedford, Techies offers a three tier managed service package which covers all your IT needs.

https://www.techies.co.uk/ (opens in new tab)

After this apprenticeship

You will be considered for further progression in the company.

Ask a question

The contact for this apprenticeship is:

SOLVEWAY LIMITED

Catherine

catherinewingrove@solveway.co.uk

The reference code for this apprenticeship is VAC1000286869.

Apply now

Closes in 17 days (Sunday 1 December)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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