Apprentice Customer Service Operative

OMEGA THERAPIES HOLISTIC CENTRE & TRAINING SCHOOL LTD

REDDITCH, B97 6AY

Closes in 16 days (Sunday 1 December at 11:59pm)

Posted on 11 November 2024

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Summary

A placement to help you develop your customer skills and working part of a friendly team. We are committed to training and investing in our staff, with the possibility of a full-time position and progression. You will be answering phones, booking appointments, and providing customer service.

Annual wage
£11,648 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
35 hours per week. Monday to Friday - 9am to 5pm. Lunch break 12pm to 1pm.

35 hours a week

Possible start date

Thursday 5 December

Duration

1 year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Answer phones
  • Book appointments
  • Serve in the centre shop
  • Help maintain the steady flow of customers

Where you’ll work

NEWTON HOUSE

HEWELL ROAD

REDDITCH

B97 6AY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HEART OF WORCESTERSHIRE COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

Level 2 Customer Service Practitioner Apprenticeship programme. 
The apprentice may be required to attend off-the-job training with the college. Functional Skills provided if required. 

Requirements

Desirable qualifications

GCSE or equivalent in:

  • English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative
  • Non judgemental

Other requirements

Good communication. Time keeping. Polite. Working part of a team competently.

About this company

Holistic health care training school.

http://www.omegatherapies.co.uk (opens in new tab)

After this apprenticeship

Would go on to work towards a level 3.

Ask a question

The contact for this apprenticeship is:

HEART OF WORCESTERSHIRE COLLEGE

The reference code for this apprenticeship is VAC1000286842.

Apply now

Closes in 16 days (Sunday 1 December at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.