IT Services Apprentice

Summary

The College requires an IT Apprentice to join its IT Services Team. The successful candidate’s main responsibility will be to assist in the support of the College IT systems to enable the College to offer IT facilities to learners and staff on our various sites.

Annual wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Monday to Friday 8am - 4:30pm 37 hours per week, 52 weeks per year.
37 hours a week
Possible start date: Thursday 12 December
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Administer the IT helpdesk system, reset user passwords and modify accounts where necessary
Provides support and problem solving for PC desktop system hardware as well as software faults across all College Campuses
Organise IT stock levels and carry out routine testing of IT equipment
Carries our general maintenance tasks on IT equipment
Assists with the daily running and routine upgrades of the Colleges
IT systems which include email, anti-virus protection, backups, WI-FI and internet access
Supports the maintenance of an inventory of hardware and software located on college premises
Maintains current knowledge of developments in IT and systems
Carries out administrative duties required to ensure the efficient running of the IT Services department
Ensures that equipment is maintained in safe working order and that the requirements of Health and Safety legislation are met
As directed by Academic staff, assists with the supervision of students for reasons of safety and security
Contributes to the attainments of the College’s strategic objectives as appropriate
Complies with all College policies, practices and procedures
Participates in staff development activities and appraisal schemes and takes responsibility for personal development
Undertakes such duties as may reasonably be required of you to commensurate with your grade and general level of responsibility at your initial or present place of work, or any other establishment for which the College provides services
Takes responsibility for the safeguarding and promoting the welfare of children

Where you’ll work

102 Moulsham Street

Chelmsford

Essex

CM2 0JQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CHELMSFORD COLLEGE

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Information Communications Technician Level 3.

Training will take place all in the workplace.

Requirements

Essential qualifications

Other in:

English (grade C or 4 & above)
Maths (grade C or 4 & above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

IT skills
Organisation skills
Customer care skills
Problem solving skills
Team working
Initiative

About this company

We are a general Further Education college offering a variety of courses, both vocational and professional courses, with a Nursery on site. The Nursery is based at the Moulsham Street Campus. We are based across two main campuses - Moulsham Street and Princes Road. Our facilities have been redeveloped in recent years and we now boast a brand new Electrical and Engineering block, a new Art, Design and Media centre, as well as new welcome areas on both campuses, complete with internet cafes and landscaped outside areas for students to relax and socialise.

After this apprenticeship

Opportunities for promotion for the right candidate.

Ask a question

The contact for this apprenticeship is:

Chelmsford College of Further Education

Tara Whitaker

WhitakerT@Chelmsford.ac.uk

01245 293714

The reference code for this apprenticeship is VAC1000286830.

Apply now

Closes in 11 days (Monday 25 November)

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