Customer Service Apprenticeship - Weymouth Specsavers
SPECSAVERS OPTICAL SUPERSTORES LIMITED
Dorset, DT4 8EN
Closes in 10 days (Monday 25 November)
Posted on 11 November 2024
Contents
Summary
Become a Customer Service Apprentice in store and you’ll have everything you need to realise your potential in a full-time role and the support of a global brand, all whilst earning a real wage. You'll be giving customers advice and dealing with their orders. Duties include: dealing with orders, giving customers a warm welcome to the store, etc.
- Annual wage
- £14,599.20 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Days and shifts to be confirmed - full-time to include weekend working.
40 hours a week
- Possible start date
-
Sunday 15 December
- Duration
-
1 year
- Positions available
-
2
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Giving customers top-notch advice
- Giving customers a warm welcome to the store
- Dealing with orders
- Efficiently answer telephone calls to the store
- Advising customers about their hearing aids/glasses whether ready or delayed as appropriate
Where you’ll work
83 St. Thomas Street
Weymouth
Dorset
DT4 8EN
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SPECSAVERS OPTICAL SUPERSTORES LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
- Level 2 Customer Service Practitioner Apprenticeship Standard
- English and maths Functional Skills if necessary
- How training will be delivered is to be confirmed
Requirements
Desirable qualifications
GCSE or equivalent in:
- Maths (grade 9-3 (A*-D))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Administrative skills
- Team working
Other requirements
Before applying, please bear in mind the salary and check that you are able to travel to the store location on a daily basis. This is an entry level position, you must not have worked in the customer service sector before.
About this company
Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family business, continuing to go from strength to strength and proud of it.
After this apprenticeship
- At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.
Ask a question
The contact for this apprenticeship is:
SPECSAVERS OPTICAL SUPERSTORES LIMITED
The reference code for this apprenticeship is VAC1000286820.
Apply now
Closes in 10 days (Monday 25 November)
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After signing in, you’ll apply for this apprenticeship on the company's website.
Company’s application instructions
This apprenticeship requires you to apply through the employer's website.