Apprentice Receptionist - Furze Down School – Find an apprenticeship

Summary

We’re looking for an ambitious, enthusiastic individual with a good attention for detail to join our Reception team at Furze Down School. You will combine work-based training along with achieving an Intermediate qualification in Customer Service Level 2. As an apprentice, you’ll work at School and get hands-on experience.

Annual wage: £12,313.60 to £22,010.56 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Hours: Term Time only (45 weeks), 37 hours per week (8.00-16.00 or 08.30-16.30) Monday to Friday.
37 hours a week
Possible start date: Monday 16 December
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Maintain a secure and welcoming and purposeful environment
Manage the schools switchboard, responding to internal and external calls
Welcome and greet visitors in a professional, friendly and courteous manner

Where you’ll work

Verney Road

Winslow

Buckingham

MK18 3BL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BUCKINGHAMSHIRE COUNCIL

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Our apprenticeship will consist of learning new skills and tasks on a day to day basis within your job role, with off the job to engage in monthly group workshops, work on assignments meet with your dedicated Tutor/Assessor in the workplace.
Your training will take place online with training sessions and meetings booked in advance with your Tutor/Assessor.
You will also be required to attend Functional Skills Maths and English if you are not exempt at Level 2.
You will working towards Customer Service Practitioner Level 2 standard apprenticeship.

Requirements

Desirable qualifications

GCSE in:

English (grade 4-9 or A-C)
Maths (grade 4-9 or A-C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

This position requires the person to be Enhanced DBS Checked.

About this company

At Furze Down School our vision is to: Create a Centre of Excellence for Special Educational Needs through our Specialism in Communication and Interaction; Raise the profile and status of children with Special Educational Needs, and to give support to their families and carers; Inspire and empower children and young people with SEN to become ambitious and aspirational for their futures; foster curiosity and a love of learning alongside the development of the key concepts, knowledge, skills and attributes important to being able to flourish in life, learning, work and leisure

https://www.fds.org.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

We are looking to increase our reception department and upon successful completion of your apprenticeship, there is a good opportunity to remain in employment with the school.

Ask a question

The contact for this apprenticeship is:

BUCKINGHAMSHIRE COUNCIL

Clare Bourne

office@furzedownschool.org.uk

The reference code for this apprenticeship is VAC1000286818.

Apply now

Closes in 14 days (Friday 29 November)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please use the link to complete an application form through our Council website. You can contact the School directly if you would like further information or would like to visit the school.

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Apprentice Receptionist - Furze Down School

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