Business Administrator Apprenticeship

Summary

At Omnes Healthcare, we aspire to be the UK's leading champion of patients, commissioners and employees by delivering services that are clinically excellent, that reach all walks of life, and that make the best use of public money. You will be completing your Level 3 Business Administrator Apprenticeship alongside this role.

Annual wage: £10,500 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday- 31 hours per week, working hours TBC
31 hours a week
Possible start date: Sunday 15 December
Duration: 1 year 6 months
Positions available: 2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To handle inbound and outbound calls professionally and in a friendly courteous manner
To provide an excellent quality of patient care at all times
Accurately registering patients in line with policy
Assisting with enquiries regarding appointments from patients and referring GP’s
To report any problems with appointments, waiting times, or other issues preventing the smooth running of the department to the Team Leader
To remind patients of the times and dates of their appointments via telephone
To track cancellations of appointments and to offer vacant slots to other patients on the waiting list
To carry out a variety of administrative duties including accurate filing of notes and records, distribution of reports, collating and distributing post for the services, faxing, scanning and photocopying, as required
Responsible for the maintenance of filing systems within the department; inputting information/patient activity onto any computerised systems, always ensuring accuracy

Where you’ll work

The Sidings Medical Practice

Sleaford Road

Boston

Lincolnshire

PE21 8EG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

STEADFAST TRAINING LTD

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3.

The training will take place at your workplace, with our dedicated trainers coming into see you on a monthly basis.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Administrative skills
Number skills

About this company

You will be joining the organisation in a very exciting time; we are at the forefront of innovation and we are looking for people that would help us develop our strategic plan to become leaders and pioneers in the sector. We can guarantee that you will be making a difference on people's lives with your day-to-day work and that we will support you as much as possible with your work life balance and giving you the right tools to be the best at your role.

After this apprenticeship

There is plenty of career progression within this role, with a real commitment to keep progressing through the use of qualifications.

Ask a question

The contact for this apprenticeship is:

STEADFAST TRAINING LTD

Jamie Balding

jamie.balding@steadfasttraining.co.uk

01775513050

The reference code for this apprenticeship is VAC1000286803.

Apply now

Closes in 25 days (Sunday 8 December at 11:59pm)

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