Commercial Property Assistant - Customer Service Apprenticeship

ALEX MARTIN COMMERCIAL LTD

Essex, IG1 4TG

Closes in 25 days (Monday 9 December at 11:59pm)

Posted on 11 November 2024

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Contents

Summary

Alex Martin Commercial are currently looking to take on a customer service apprentice to facilitate office organisation and communication by performing administrative duties, booking appointments, and dealing with enquiries.

Annual wage
£9,984 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday [10.00 am till 5.00 pm] 1-hour lunch-break

30 hours a week

Possible start date

Tuesday 10 December

Duration

1 year 1 month

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Client Communication: Communicate with clients, both face-to-face and via phone/email, to understand their requirements and preferences
  • Property Listings: Assist in creating property listings, including writing descriptions, taking photographs, and uploading listings to various platforms
  • Market Research: Conduct market research to stay informed about industry trends, property prices, and competitor activity.
  • Administration: Support the administrative tasks of the sales and lettings process, including preparing contracts, arranging appointments, and maintaining accurate records
  • Client Relationship Management: Build and maintain strong relationships with clients to ensure a positive experience and encourage repeat business and referrals

Where you’ll work

249 Cranbrook Road

Ilford

Essex

IG1 4TG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

RM TRAINING (UK) LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Customer Service Practitioner Level 2 Apprenticeship Standard
    • The apprenticeship programme duration is 13 months
    • 20% off the job training will be required as approved by the employer
    • Once a month you will meet your skills coach for two hours at the workplace
    • Functional Skills in maths and English and ICT (if required)
    • You will be based in the employer’s office so you will gain 13 months of office-based training

    Requirements

    Desirable qualifications

    GCSE in:

    • English (grade 4)
    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Administrative skills
    • Logical
    • Team working
    • Initiative

    About this company

    Since 2010, Alex Martin Commercial has been the leading commercial property surveyor and agent operating in the heart of London. We have a dedicated team of commercial estate agents with ample knowledge and expertise in all areas of commercial property. Our experts deal with the buying, selling, and letting of all commercial properties.

    https://alexmartin.co.uk/ (opens in new tab)

    After this apprenticeship

    Once completed a full time job role will be available based on overall performance.

    Ask a question

    The contact for this apprenticeship is:

    RM TRAINING (UK) LIMITED

    Chris Greenfield

    chris@rmtraining.co.uk

    01702782001

    The reference code for this apprenticeship is VAC1000286793.

    Apply now

    Closes in 25 days (Monday 9 December at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.