Infrastructure Apprentice

Summary

Working with us at QI Ltd you will be gaining new skills which will help support you in your role in our team. However, the main benefit is you will gain access to working with members of our team who have years of experience so you can gain their knowledge and expertise from them to further your career.

Annual wage: £14,000 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Monday to Friday, 9:00am - 5:00pm.
37 hours a week
Possible start date: Monday 2 December
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

During your time here the main duties for the role would include completing the following:

Diagnose and troubleshoot hardware issues, providing timely and effective solutions
Assist in the setup, configuration, and maintenance of computer systems and peripherals
Collaborate with the IT team to ensure smooth operations and address hardware-related challenges
Engage in the development of applications and solutions using the Microsoft Power Platform
Collaborate with our development team to design, test, and implement innovative solutions
Participate in the creation and maintenance of Power Platform apps, automations, and workflows

You will get access to many benefits working with us which include:

Competitive salary with pay progression
Bonus Scheme
Within walking distance of Flitwick Railway Station
Comprehensive training and development programs focusing on Microsoft 365 and the Power Platform
Exposure to a variety of IT projects
Collaborative and inclusive work environment
On-site parking available

Where you’ll work

6 Doolittle Mill, Froghall Road

Ampthill

MK45 2ND

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

MILTON KEYNES COLLEGE

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Ongoing training, support, and development on site with the employer
Information Communications Technician Level 3

Your learning will take place at Milton Keynes College, South Central Institute of Technology, which offers benefits such as:

Bespoke curriculum, designed by employers to meet industry needs and provide you with the skills you need now and in the future
Highly experienced staff with industry experience
Quality teaching and support
Project-based learning, co-delivered by employers
State-of-the-art facilities with plenty of tech equipment available

Through working with us you will also have the chance to gain:

PL100 - Microsoft Power Platform App Maker
PL200 - Microsoft Power Platform Functional Consultant
PL600 - Microsoft Power Platform Solution Architect
PL900 - Microsoft Power Platform Fundamentals

Requirements

Essential qualifications

GCSE or equivalent in:

Maths (grade 4)
English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

IT skills
Communication skills
Problem solving skills

About this company

We are a Microsoft Gold Partner and a leading technology solutions provider committed to shaping the future of IT based in Ampthill. We deploy, support, and develop Microsoft Dynamics ERP, Microsoft PowerApps, Microsoft Business Intelligence, Microsoft 365, Sage 50 and Cim50 MRP. With our own on site established Development team we work with our customers across all aspects of their business and are rightfully proud of the close relationships we build. We are seeking a motivated and talented individual to join our Development Team.

After this apprenticeship

Full Time Employment, Courses and Qualification as documented in the “Additional Company Training” section

Ask a question

The contact for this apprenticeship is:

MILTON KEYNES COLLEGE

The reference code for this apprenticeship is VAC1000286785.

Apply now

Closes in 7 days (Friday 22 November)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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