Apprentice Admin & Customer Service Assistant

Summary

Are you passionate about Excellent Customer Service? Are you organised & have great attention to detail? Storyy Training are a government approved training company who work other employers to train their staff, so we are looking to train someone to work for us!

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 9am - 5pm
40 hours a week
Possible start date: Monday 9 December
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As our Admin & Customer Service Assistant you will be supporting the team with a wide range of tasks including:

Weekly & monthly audits
Data entry
Ensuring all compliance documents are processed & stored accordingly
Learner & customer surveys
Working with the team to capture social media content

Where you’ll work

Hazelmere

High Wycombe

HP14 7RP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

STORYY TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3.

Training will take place during your working hours. Lessons will take place via Microsoft Teams. Lessons will be monthly but throughout the month you will be required to keep a diary of work you do to support the theory you learn in lessons.

Requirements

Desirable qualifications

GCSE in:

English (grade Grade 4)
Maths (grade Grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Administrative skills
Team working

Other requirements

Our HQ is located in Finchampstead but this is predominately a remote working role with travel to the office once a week. Candidates would ideally be based in & around High Wycombe to be able to work alongside the other two team members that you will be working with & travel to the office together. The successful candidate will be DBS checked

About this company

Storyy Training provide apprenticeships and training to companies throughout the UK. We specialise in training Sports Coaches, Residential Care workers, Team Leaders & staff from Early Years settings.

https://storyy.group/apprenticeships-training/ (opens in new tab)

Company benefits

20 Days Holiday Flexible working Opportunities to progress withing the company Employee Benefits Scheme - Vivup

After this apprenticeship

Opportunities to develop into more senior roles in the Training Team or other areas of the Storyy Group.

Ask a question

The contact for this apprenticeship is:

Storyy Training Limited

Louise Knight

louise.knight@storyy.group

The reference code for this apprenticeship is VAC1000286782.

Apply now

Closes in 18 days (Saturday 30 November at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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