Business Admin Apprentice

Summary

Kickstart your career in sales, e-commerce, and customer service with our Business Admin Apprentice position! Be the friendly first point of contact, handle orders, assist in managing our online store, and support our office team. Gain valuable skills, enjoy hands-on training, and grow in a dynamic, supportive environment!

Annual wage

£9,984 a year

Minimum wage rates (opens in new tab)

Minimum £6.40 per hours for first 12 months (£7.55 from April 2025), after this and if over 19 years old the rate will increase in line with minimum wage legislation, and with potential for further increase.

Training course

Business administrator (level 3)

Hours

Monday to Friday - working hours to be discussed.

30 hours a week

Possible start date

Wednesday 1 January

Duration

1 year 4 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Serve as the front-of-house representative, greeting visitors and answering the phone in a professional and friendly manner
Handle customer inquiries, taking fresh sales orders and ensuring they are processed accurately and efficiently
Assist in managing our e-commerce platform, including processing online sales, responding to queries, and updating product information as needed
Ensure that sales orders, both in-store and online, are processed smoothly, coordinating with the warehouse and delivery team
Provide administrative support to the sales team as required
Maintain a clean and organised front-of-house area, creating a welcoming environment for customers
Collaborate with other team members to ensure a seamless customer experience
Assist with inventory management, product displays and marketing activity when required
Provide feedback and ideas on improving customer service and sales processes

Where you’ll work

Windmill Hill Harewood End

Hereford

HR2 8JS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Formal training is delivered at HWGTA, located in Holmer Road (HR4 9SX).
You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.
Additional training for functional skills in English and Maths will be undertaken if needed.
You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Business Admin level 3 qualification.
There is also a five-day teambuilding residential trip that is held in spring of each year.

Requirements

Essential qualifications

GCSE in:

English (grade 4 or C above)
Maths (grade 4 or C above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
E-commerce platform experience
Work well under pressure
Positive attitude
Enthusiastic
Friendly & approachable manner

Other requirements

There is a large car park for staff which is a free of charge, there is also a bus stop located just outside this car park (number 33) with regular buses to and from Hereford and Ross-on-Wye.

About this company

A.J & C.I Snell/Windmill Hill Fruits Ltd. is one of the UK's leading fresh and frozen fruit growers, with a state of the art 2000-tonne capacity Packhouse at Windmill Hill, Herefordshire, ideally situated on the A49 trunk road and less than five miles from the M50 Road network.

https://www.ajandcisnell.co.uk/home.aspx (opens in new tab)

After this apprenticeship

An excellent opportunity to gain hands-on experience in customer service, sales, and e-commerce, with potential for career development within a growing company.

Ask a question

The contact for this apprenticeship is:

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Lisa Wilkinson

lisa.wilkinson@hwgta.org

01432377002

The reference code for this apprenticeship is VAC1000286717.

Apply now

Closes in 14 days (Saturday 30 November at 11:59pm)

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