Administration Assistant Apprenticeship

Summary

We are a specialist tax consultancy firm with offices in the heart of Birmingham. We are expanding our Stamp Duty Land Tax team and are looking to hire an ambitious Administrative Assistant to support our account managers. We are a fast-growing firm which results in opportunity and progression.

Annual wage: £11,648 to £20,820.80 a year
Minimum wage rates (opens in new tab)
Training course: Sales executive (level 4)
Hours: Monday to Friday, 9.00am to 5.00pm.
35 hours a week
Possible start date: Monday 3 February
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Input data onto the CRM and assist the team and account managers with keeping the system up to date
Staying organised with task prioritisation and confidently communicating with appropriate management
Update all in house Excel spreadsheets and assist the team with keeping the same up to date
Answering the telephone in a professional manner and arranging appointments for the account managers including updating all diaries
Keeping clients and introducers up to date by way of telephone and reporting
Assisting with marketing and day to day administrative duties
Outbound calling to generate new business upon completion of relevant training
Dealing with new client enquiries upon completion of relevant training

Where you’ll work

Edmund Gardens

Edmund Street

Birmingham

B3 2HJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

JC TRAINING & CONSULTANCY LTD

Your training course

Sales executive (level 4)

Equal to higher national certificate (HNC)

Course contents

Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.

Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.

Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.

Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.

Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.

Closing Sales: Be attuned to verbal and non-verbal buying-signals andmove to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.

Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.

Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.

Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.

Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.

Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.

Your training plan

Sales Executive (Level 4) qualification
All training will take place at our office in Birmingham City Centre

Requirements

Essential qualifications

GCSE in:

English (grade 6 and above)
Maths (grade 6 and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative

Other requirements

Staying up to date on current political affairs is essential as this has an impact on the work that we do.

About this company

Innovation 4 Business is a specialist tax consultancy company based in the heart of Birmingham’s business district. Their main areas of expertise include Stamp Duty Land Tax, Property Partnership Incorporation, Research and Development Relief, Capital Allowances and Land Remediation Relief. Innovation 4 Business works closely with developers, limited companies, investors, individuals and HNW individuals to maximise the relevant tax solutions available to them and to help navigate through these complex tax arenas.

http://www.innovation4business.com (opens in new tab)

Company benefits

We offer continued professional development, 25 days holiday allowance and bank holidays together with newly renovated offices in the heart of Birmingham with a breakout area for staff use.

After this apprenticeship

Once all training is completed there will be an opportunity to progress the role to Account Manager within our Stamp Duty Land Tax department.

Ask a question

The contact for this apprenticeship is:

I4B CAPEX LIMITED

Cecily Price

cecily@innovation4business.com

0121 309 0222

The reference code for this apprenticeship is VAC1000286680.

Apply now

Closes in 29 days (Friday 13 December at 11:59pm)

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