Apprentice People Officer

Summary

The Barbican has a really an exciting opportunity for an HR Apprentice to join the People team. As a uniquely important arts and learning centre, the Barbican presents artistic experiences across music, theatre, dance, visual arts and cinema that variously entertain, enable, enrich and educate our many audiences and participants.

Annual wage

£25,780 a year

Minimum wage rates (opens in new tab)

City of London Corporation staff can take advantage of the pension scheme. They also receive discounts and special offers for a wide range of products and services.

Training course

HR support (level 3)

Hours

Monday - Friday 9.30am - 5.30pm ( with some flexibility required to support business needs) 45 min break for lunch

35 hours a week

Possible start date

Saturday 1 February

Duration

2 years

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The People, Culture and Inclusion (PCI) Department

The People team is part of the PCI department, and at the centre of the Barbican, providing colleague support, and guidance to Departments across the centre, ensuring they have the capabilities they need to deliver our programmes and audience experience.

The People team fosters an inclusive and supportive culture where staff are encouraged to achieve their full potential enabling the Barbican to deliver world-class arts and learning.

Our team works across the Barbican providing advice and support ranging from recruitment, training and development to employee relations. The City of London provides a framework for our policies, and we also work with them on the Corporations’ People Strategy, encompassing several programmes of work.

Purpose of Post

The Apprentice People Officer will be a key member of the People team. They will provide support to the People team by assisting with routine HR processes, queries, administration and managing the HR mailboxes. Reporting to the Senior People Adviser, the post holder will work closely with the People Officers, People Advisers and the Payroll team to ensure that administrative HR processes and Payroll are carried out efficiently and in a timely manner. They will develop essential skills in customer service, office administration and HR knowledge.

Main Duties:

To support the People team handling routine day to day queries; working on a range of HR processes, using HR systems to record employment data; maintaining the HR mailboxes, responding to routine queries or allocating emails and cases where appropriate
To maintain a good working knowledge of HR activities within the team, focusing on the administration function, and establishing and maintaining good relationships with employees, Barbican departments and City of London departments
To work closely with the People Officers and the Payroll team to ensure that Payroll and HR processes are carried out efficiently.
To provide administrative support on HR & Departmental projects as allocated by the Senior People Advisor
To deliver excellent customer service on a range of HR queries providing solutions, advice and support primarily to managers
To support the capability of managers in HR matters, improving their ability to handle repeated situations themselves where appropriate
To deal with queries in a timely and efficient manner, escalating any relevant matters to the People Officer or People Adviser as required
To support the management of recruitment processes and recruitment administration
To assist in maintaining and updating organisational charts on a monthly basis and any other databases or spreadsheets monitoring staff changes
To assist in maintaining the HR intranet site for the Barbican Centre and ensure all information is current and accurate
To support the payroll team in their weekly processing of Casuals, unsocial hours and overtime payments, and complete payroll runs independently on an ad hoc basis where needed
To support the efficient functioning of the department, by helping to maintain the general office and its systems to adequate standards
Actively seek to implement the City of London’s Occupational Health and Safety Policy in relation to the duties of the post, and at all times give due regard to the health and safety of both themselves and others when carrying out their duties
Actively seek to implement the City of London’s Equal Opportunity Policy and the objective to promote equality of opportunity in relation to the duties of the post
To undertake any other duties that may reasonably be requested appropriate to the grade

Where you’ll work

The Barbican Centre

Silk Street

Barbican

London

EC2Y 8DS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

COMMON COUNCIL OF THE CITY OF LONDON

Your training course

HR support (level 3)

Equal to A level

Course contents

Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Your training plan

You will be supported to achieve the HR Support Level 3 Apprenticeship
Theoretical training will be monthly with the support of the training provider
Practical training and support will be given in the workplace allowing you to embed your learning in the working environment
You will receive hours 6 per week to support with your apprenticeship studies

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Non judgemental
Patience

About this company

The City Corporation with a rich history that precedes parliament, the City Corporation has been an ever constant throughout history adapting in order to meet modern demands of the City it serves, and is home to some of the world’s most striking modern architecture. The City of London Corporation forms part of London as a whole, along with the 32 London Boroughs who have responsibility for local government services within their local area. Based at the Guildhall the City Corporation looks after and promotes the City of London.

https://www.barbican.org.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

On successful completion of the apprenticeship, we aim to offer a permanent role within the team if a position is available
Alternatively, we shall endeavour to secure an alternative position within the City of London Corporation

Ask a question

The contact for this apprenticeship is:

City of London Corporation

Careers at the Barbican

careers@barbican.org.uk

The reference code for this apprenticeship is VAC1000286646.

Apply now

Closes in 3 days (Thursday 28 November)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please apply online and ensure that you answer the questions in the Recruitment Information Pack - please include your answers in the supporting information section of the application form. We are unable to accept curriculum Vitae (CVs)

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