Business Administrator L3 Apprenticeship

Summary

This is an exciting opportunity for a positive and self-motivating person to join a busy enrolment team delivering a communicative approach via proactive outbound calls to improve student engagement, numbers and retention, whilst studying for a Business Administration Level 3 Apprenticeship.

Annual wage

£11,315.20 a year

Minimum wage rates (opens in new tab)

Annual

Training course

Business administrator (level 3)

Hours

Monday - Friday, shifts to be confirmed

34 hours a week

Possible start date

Monday 27 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

A varied role which encompasses student enrolment work, marketing and other more general administrative duties, the key responsibilities will include:

Post interview contact
Follow up calls post enrolment
Ensuring student access to CRM
Ensuring student access to Moodle
Processing enrolment letters
Delivering a personal approach throughout the student enrolment process
Reviewing reports and campaigns to attract students to enrol
Review campaigns, amending if required
Keeping campaigns up to date
Reviewing sales figures
Putting in uplift action plans for weaker venues
Reviewing outstanding paperwork
Understanding and actioning the marketing plan
Looking for new marketing opportunities
Understanding what is and isn’t working in the marketing plan
Ensuring the website is up to date
Virtual open days
Drop-in sessions for perspective students
Sending out brochures
Dealing with applications
Actioning enrolments
Taking payments
Spot checking the CRM system

Where you’ll work

Chrysalis Courses

21 St Johns Street

Chichester

West Sussex

PO19 1UP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CHICHESTER COLLEGE GROUP

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard
On job training on systems, processes, courses

Requirements

Desirable qualifications

GCSE or equivalent in:

Maths (grade 9-4)
English (grade 9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Self-motivated
Proactive
Excellent organisation
Team player
Uses own initiative
Good communications skills
Good listening skills
Punctual
Good attention to detail
Reliable
Superior telephone manner
Eager to learn
IT literate

Other requirements

34 hours per week made up of 7 hours per day including one hour for lunch on Monday/Tuesday/Thursday/Friday and 6 hours on Wednesday for study online/or attendance at College as required Office location on first floor – please note there is no lift in the building No parking provided on site although public car parks available Office based although some possibility for trips out of office

About this company

Established in 1998, Chrysalis has over 25 years' experience in counselling and hypnotherapy training. A not-for-profit organisation, we put our students at the heart of everything we do with our courses and training methods designed to meet every need.

After this apprenticeship

Possible full-time job at the end of a successfully completed apprenticeship

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