Employer engagement Apprenticeship

Summary

Working with a training provider on the Digital Apprenticeship Service setting up vacancies and communticating with employers, completing essential administration and be trained to use PICs information system support, HR admin as well as carrying out additional administration duties.

Annual wage: £9,984 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday & Thursday 9.15am -2.45pm Tuesday & Wednesday 8am -4pm Friday 9-4 will involve working from home.
30 hours a week
Possible start date: Monday 9 December
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Working with the digital apprenticeship service

Setting up adverts communicating with employers,
Entering apprenticeship data on to PICs management information system
Ensuring data is error free
Setting up files
Working with our eportfolio
Admin support for HR
Other general admin duties may also be required

Where you’ll work

IMEX BUILDING

575-599 MAXTED ROAD

HEMEL HEMPSTEAD

HERTFORDSHIRE

HP2 7ED

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

UK TRAINING & DEVELOPMENT LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

You will achieve the customer service Level 2 qualification and move on to Business Admin Level 3 qualification.
Training will be completed in house. You will be allocated 6 hours per week to work towards your qualification
Functional skills if required

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Logical
Team working
Patience
Outgoing and confident

Other requirements

This vacancy will involve home working

About this company

UKTD are a specialist training provider in workplace learning, We offer qualifications in Hairdressing & Barbering as well as Business qualifications. We also offer teaching and assessment of learning at work for employers who want to develop their in-house training requirements. Our Employers and Apprentices also benefit from our use of e-portfolios and online learning to improve support for learners. We give learner’s and employers one-to-one support to fulfil their ambitions. UKTD also offer a recruitment service for our employers and as a result the company supports them in a range of additional sevices.

https://uktd.co.uk (opens in new tab)

After this apprenticeship

Once qualified you will become an employment engangement officer within the company.

Ask a question

The contact for this apprenticeship is:

UK TRAINING & DEVELOPMENT LIMITED

Helen Blackbourn

Helen.blackbourn@uktd.co.uk

07875665934

The reference code for this apprenticeship is VAC1000286540.

Apply now

Closes in 10 days (Thursday 28 November at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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