Warehouse Operations Administrator Apprentice

Summary

NTG Ebrex are offering an exciting opportunity to take on a Warehouse Operations Apprentice. In this role you will update and liaise with customers to confirm details of their shipment, track and update live shipments as well as updating customers, support stock take, process pallets and much more.

Annual wage: £14,137.50 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: 9.00am - 5.30pm Monday - Friday with a 1-hour lunch break.
37 hours a week
Possible start date: Sunday 1 December
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Day to day tasks include:

Arranging all pallet deliveries into the pallet network efficiently
Update and confirm to customers the details of their shipments
Track live shipments and update customer, reporting any delays to them
Take new bookings from the customer and seeing them through to delivery
Book in collections
Liaise with customs, warehouse and domestic transport teams
Support warehouse team with stock takes and discrepancies
Proactively engage with the customers and answer queries in a quick and efficient manner, by telephone and email
Support with all aspects of required administration

Where you’ll work

Unit 1

Liberty Park

Burton Old Road

Lichfield

WS14 9HY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

IN-COMM TRAINING AND BUSINESS SERVICES LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This is an 18-month Level 3 Business Administration apprenticeship. You will be required to attend the training provider (In-Comm Training Services in Aldridge WS9 8UG), 2 days per week over a 5 - week period as part of the training, and you will have monthly assessor visits to see you at the company.

Requirements

Essential qualifications

GCSE or equivalent in:

English & maths (grade 4/C and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Physical fitness

Other requirements

Please ensure you are able to commute to the company site as well as the training provider in Aldridge.

About this company

We are an international logistics company with intelligent transport solutions and comprehensive know-how of the entire supply chain. We are part of the Danish NTG Nordic Transport Group A/S, with 1,400 employees in 30 countries worldwide and over 80 offices of our own. The task and the primary goal is the customer- oriented organisation of forwarding and logistics services. Warehousing and shipping-optimised packaging solutions complete our core business. Our service combines strength and reliability with quality and flexibility. The cooperation within the NTG - organisation enables us to design tailor-made solution concepts from a single source. Due to the additional network of local offices in Europe, as well as contractors worldwide, we are able to respond to customer requirements and needs.

After this apprenticeship

Full-time position within a Warehouse or Transport role
Possible further education after apprenticeship

Ask a question

The contact for this apprenticeship is:

IN-COMM TRAINING AND BUSINESS SERVICES LIMITED

Mel Crutchley

melaniec@in-comm.co.uk

01922 457686

The reference code for this apprenticeship is VAC1000286495.

Apply now

Closes in 22 days (Saturday 30 November at 11:59pm)

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