Business Support Assistant Apprentice

Summary

West Midlands Police is the second-largest force in the country. It covers Birmingham, Coventry and Wolverhampton. We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and want to make a difference. If you are that person, then we want to hear from you.

Annual wage: £25,262 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, between 9am - 5pm.
36 hours a week
Possible start date: Saturday 1 March
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Triaging enquiries as appropriate and dealing with 3rd party disclosure requests for civil claims from external agencies such as insurers and solicitors, ensuring court orders are complied with in a timely manner.
Inputting case data, raising court postal requisitions for Single Justice procedure and Police Led Prosecution courts inclusive of serving the relevant disclosure on defendants prior to the court hearing.
Inputting collision data into systems and effectively managing all correspondence related to Road Traffic Offences,
This includes generating letters and sending emails
To deal with enquiries from either the public /internal or external agencies that will provide the recipient with sufficient data and information to deal with the enquiry effectively.

Where you’ll work

Lloyd House

Snow Hill Queensway

B4 6GH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE CHIEF CONSTABLE OF WEST MIDLANDS

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

As an apprentice, West Midlands Police will train you, and you will undertake a Level 3 Business Administrator Apprenticeship which will include:

Fully recognised apprenticeship qualification - Level 3 Business Administrator
On-the-job competency training
Training will be delivered online with occasional site visits by a vocational skills coach to assess you in the workplace
This is an 15-month apprenticeship programme with a 18-month contract of employment

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process. Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test

About this company

West Midlands Police is the second largest police force in the country, covering an area of 348 square miles and serving a population of almost 2.8 million. The region sits at the very heart of the country and covers the three major centres of Birmingham, Coventry and Wolverhampton. It also includes the busy and thriving districts of Sandwell, Walsall, Solihull and Dudley. Leisure, retail and conference amenities, together with Premiership and Championship football teams, attract millions of visitors annually. The West Midlands is an area rich in diversity, with 18 per cent of its population from ethnic minority backgrounds. An average of 170,000 motorists travel through the region daily, making its motorways some of the busiest in Europe. Against this backdrop, the force deals with more than 2,000 emergency calls for help every day, as well as patrolling the streets and responding to incidents 24-hours-a-day, seven days a week.

http://west-midlands.police.uk (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Upon successful completion of the apprenticeship, you will be able to apply for a permanent position is there is one available, but there is no guarantee

Ask a question

The contact for this apprenticeship is:

West Midlands Police

Bradley Durrington

bradley.durrington@westmidlands.police.uk

The reference code for this apprenticeship is VAC1000286459.

Apply now

Closes in 5 days (Thursday 21 November)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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