Customer Service Apprentice

Summary

A fantastic opportunity to work for a prestigious company utilising your Customer service skills, as part of your role you will be, handling customer enquiries via incoming and outgoing telephone calls and booking service visits, selling of repair plans, extended warranties and accessories where appropriate, an exciting and varied role.

Annual wage

£15,000 a year

Minimum wage rates (opens in new tab)

£15,000 per annum (increasing to £24K after successful completion of the apprenticeship programme and if offered a permanent position).

Training course

Customer service practitioner (level 2)

Hours

9.00am - 5.00pm (30 minutes for lunch and x2 10 minute breaks). Days TBC.

37 hours 3 minutes a week

Possible start date

Monday 10 February

Duration

1 year 3 months

Positions available

4

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Our client strives to improve your quality of life at home through their exceptional brands, high-class products, and exceptional solutions. They are home to both globally established Appliance Brands, such as Bosch, Siemens, Gaggenau and Neff and they offer consumers digital services and sustainable solutions to improve their daily lives.

Key responsibilities:

Handling customer enquiries via incoming and outgoing telephone calls and booking service visits.
Ownership of customer enquiries and follow through to completion.
Promoting products and services with the aim of generating income for the business and improving customer loyalty.
Selling of repair plans, extended warranties and accessories where appropriate.
Meeting agreed targets set

Person specification:

The apprentice will be required to work with a high level of customer service and be flexible in their approach to their role. The company place great importance on meeting targets set by working as part of a team, comprising regular attendance, punctuality and professionalism. This will be underpinned by on-the-job training for products and policies and full support for an Apprenticeship in Customer Service and Functional Skills (if needed).

Where you’ll work

Geddington Road

Corby

NN18 8ET

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

STARTING OFF LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer service level 2 qualification
Onefile
VLE
4 hours of dedicated training time every week

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative

About this company

A Company that strives to improve your quality of life at home through their exceptional brands, high-class products, and exceptional solutions. They are home to both globally established Appliance Brands* , such as Bosch, Siemens, Gaggenau and Neff,, they offer consumers digital services and sustainable solutions to improve their daily lives. They are now looking for an apprentice to join their friendly team in Corby, Northants.

After this apprenticeship

Possible full time permanent position upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

STARTING OFF LIMITED

Katie Goodall

katie.goodall@startingoff.co.uk

The reference code for this apprenticeship is VAC1000286411.

Apply now

Closes on Monday 27 January

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