Business Apprentice

Summary

As Freight Forwarding Apprentice, you will support our logistics and supply chain operations while gaining hands-on experience and industry knowledge. This apprenticeship offers a fantastic opportunity to learn from experienced professionals, develop essential skills, and build a solid foundation for a career in freight forwarding.

Annual wage: £13,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 9.00am - 5.30pm
37 hours a week
Possible start date: Monday 2 December
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Assist with Shipment Coordination: Help coordinate and monitor the movement of goods, ensuring timely and efficient delivery
Documentation Management: Prepare and process necessary shipping documents, including bills of lading, invoices, and customs documentation
Customer Service Support: Provide excellent customer service by responding to inquiries, updating clients on shipment status, and resolving issues
Data Entry and Management: Accurately input and maintain shipment data in our systems, ensuring all records are up to date and accurate
Liaise with Carriers and Agents: Communicate with carriers, agents, and other stakeholders to arrange transportation and resolve any logistical issues
Cost Analysis: Assist in analysing shipping costs and identifying opportunities for cost savings and efficiency improvements
Compliance: Ensure all shipments comply with relevant regulations, including customs and import / export laws
Warehouse Support: Occasionally assist with warehouse activities, including inventory management and order picking
Learning and Development: Participate in training programs and educational opportunities to gain a comprehensive understanding of freight forwarding and logistics operations
Administrative Support: Provide general administrative support to the logistics team as needed

Where you’ll work

43 Friends Road

Croydon

CR0 1ED

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CROYDON COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Logical

About this company

We are the head office for an international group of companies. We manage the central services including all payroll for the UK part of the group. We're a friendly bunch, based full time in the office, with plenty of scope for an apprentice to get involved in a wide range of business matters supported by an experienced team.

After this apprenticeship

There is the possibility to convert to a full-time position in the Freight Forwarding team

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